Faith Tullier
Stuart,FL
Summary
Driven and accomplished professional with extensive experience in customer service and operations management, notably at Horizon Distributors, CVS Pharmacy and Leslie's Pools. Excelled in enhancing customer satisfaction and streamlining processes, leveraging skills in inventory management and team leadership. Demonstrated proficiency in POS systems and a proven ability to motivate teams, achieving significant improvements in productivity and efficiency. Also, a very dedicated cook with a passion for creating and upholding a positive work environment for both customers and fellow employees.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Horizon Distributors
07.2023 - 10.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Assistant Manager
Leslie's Pool Supplies
02.2022 - 07.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations/team members to meet performance, quality and service expectations every day by myself.
- Conducted performance evaluations and provided constructive feedback to employees.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Dispatched technicians to service calls and installs
- Performed water tests for customers, and diagnosed any issues with their pool water to ensure customer satisfaction.
- Repaired pool cleaners and troubleshoot salt cells.
- Created planograms for the store and updated all sales tags.
- Created SIM calls to customers to make sure they were satisfied with our services.
- Ordered store supplies and inventory to keep our shelves stocked.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pharmacy Operations Supervisor
CVS Pharmacy
08.2020 - 02.2022
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Crew Member Cook
Tropical Smoothie
09.2017 - 09.2020
- Kept kitchen up to code for health and safety inspections.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items according to recipe to drive quality and consistency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received and stored food supplies, raw materials and other ingredients.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Communicated with management on food inventory stock to request order placement.
- Trained and assisted new kitchen staff members.
- Suggested actionable improvements to streamline training procedures.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
Associate of Arts - Accounting And Business Management
Indian River State College
Ft. Pierce, FL05.2026
High School Diploma -
South Fork High School
Stuart, FL05.2020
Skills
- Paperwork Processing
- Scheduling
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
- Budgeting and finance
- Business Development
- Team motivation
- Data Entry
- Complaint resolution
- POS systems expert
- Staff education and training
- Customer Relationship Management (CRM)
- Customer Service
- Critical Thinking
- Active Listening
- Research
- Warranty Service
- Proofreading
- Medical terminology knowledge
- Money handling abilities
- Operations Management
- Food Storage
- Food Preparation
- Food Safety
- Cooking
- Multitasking
- Time Management
- Problem-Solving
- Inventory Management
- Pool Knowledge
- Landscape Knowledge
- Irrigation Knowledge
- Front Desk
- POS
- Phone Etiquette
- Planograms
- Leadership
- Accounts Receivable
- Store Management
- Basic Accounting
- Typing
- Heavy Lifting
Timeline
Customer Service Representative
Horizon Distributors
07.2023 - 10.2024
Assistant Manager
Leslie's Pool Supplies
02.2022 - 07.2023
Pharmacy Operations Supervisor
CVS Pharmacy
08.2020 - 02.2022
Crew Member Cook
Tropical Smoothie
09.2017 - 09.2020
Associate of Arts - Accounting And Business Management
Indian River State College
High School Diploma -
South Fork High School
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