Faith Upshaw Mitchell
Dallas,TX
Summary
Diverse professional with hands-on experience in customer and client satisfaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Lead Infant Teacher
Celebree School of Dallas Arts District
02.2025 - Current
- Experienced, patient and caring infant teacher who provides a nurturing, safe and developmentally appropriate classroom for infants aged 4 months to 17 months.
- Skilled in creating a warm, stimulating environment that supports early childhood growth and fostering secure attachments.
- Working within state licensing & safety regulations.
- Collaborated with my co teacher to create weekly lesson plans that will engage infants in sensory play and awareness.
Claims Manager
Mercury Insurance Company
10.2024 - 02.2025
- Experienced and licensed claims manager who specialized in California auto claims who delivered outstanding team leadership and customer service in low and high complexity.
- Ensured prompt and timely investigation of claims by communicating with internal and external parties.
- Help ensure quality, accuracy and remarkable service while producing high metric results such as 100% audit scores and 100% phone call answer rate.
- Effectively lead claims team in timely completing at least 40 tasks a day while accepting phone calls and answering emails.
- Successful completion of training, with thorough customer communication.
Claims Team Lead
State Farm
04.2023 - 07.2024
- Experienced and licensed claim handler who delivered outstanding customer service throughout low and high complexity claims.
- Ensured prompt and timely investigation of claims by communicating with internal and external parties.
- Maintained quality, accuracy and remarkable service while producing consecutive months of high metric results including Digital Pay enrollment and Subrogation.
- Successful completion of training, Licensing examination and continuing education.
- Thorough understanding of auto insurance claims.
Early Childhood Professional
The Parent Helper Daycare
08.2021 - 04.2023
- Experienced early childhood professional who conducted curriculum development to help infants and toddlers grow emotionally and intellectually.
- Teach and provide mental stimulation for children through interactive activities.
- Ensure children’s safety and maintain cleanliness in their activity areas.
- Create age-appropriate lesson plans and curriculum.
- Practice classroom management by establishing guidelines and modeling ideal behavior.
Training Manager
Golden Chick
12.2020 - 07.2021
- Identified and monitored training needs, and designed, planned, and implemented procedures to help fulfill those needs.
- Oversee the daily activities of sales associates and training associates.
- Effectively moderated teams and ensured work lines were run smoothly so our sales goal was met.
- Process and filled 200+ orders per shift through the POS computer system.
- Operated cash register and credit card machine to process customer payments.
Education
High School Diploma - General Studies
Justin F. Kimball High School
Dallas, TX05.2020
All Lines Adjuster - Property & Casualty/Automobile claims
Richardson, TX04.2023
Skills
- Responsive to new challenges
- Detailed record management
- Cleaning and sanitation
- Effective multitasking
- Analytical problem-solving
- Logistics coordination
- Team development
- Critical thinking
- Performance evaluation
- Quality assurance
- Skilled in using MS Office tools
Timeline
Lead Infant Teacher
Celebree School of Dallas Arts District
02.2025 - Current
Claims Manager
Mercury Insurance Company
10.2024 - 02.2025
Claims Team Lead
State Farm
04.2023 - 07.2024
Early Childhood Professional
The Parent Helper Daycare
08.2021 - 04.2023
Training Manager
Golden Chick
12.2020 - 07.2021
All Lines Adjuster - Property & Casualty/Automobile claims
High School Diploma - General Studies
Justin F. Kimball High School
Similar Profiles
Erin Wolfe-JonesErin Wolfe-Jones
Sales & Marketing Coordinator at JW Marriott Dallas Arts DistrictSales & Marketing Coordinator at JW Marriott Dallas Arts District
Gauri KarhadeGauri Karhade
Event Coordinator at JW Marriott Dallas Arts DistrictEvent Coordinator at JW Marriott Dallas Arts District
Erin Wolfe-JonesErin Wolfe-Jones
Sales & Marketing Coordinator at JW Marriott Dallas Arts DistrictSales & Marketing Coordinator at JW Marriott Dallas Arts District
Corrina KearneyCorrina Kearney
Access Service Operations Manager at Scottish Rite for Children | Ambulatory ServicesAccess Service Operations Manager at Scottish Rite for Children | Ambulatory Services
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower