Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Vaas

Pittsburgh,PA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Bartender

Avotaco
05.2021 - 12.2023
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Sale Representative

The Shoe Dept
05.2020 - 11.2020
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Contacted customers and prospects to generate new business for The Shoe Dept
  • To achieve company goals
  • Communicated with customers to understand needs and recommend appropriate solutions
  • Identified client needs, built relationships and overcame objections to drive sales
  • Trained and mentored new sales representatives
  • Initiated sales strategies by recruiting new clients through approved methods
  • Helped resolve client problems quickly with superior customer service
  • Minimized process lags through organization of products and handled client requests efficiently through online orders
  • Documented all customer interactions using the store's unique POS system to capture data in processing system
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Gathered, organized and input information into digital database.

Home Tutor

Evelyn Solano
09.2018 - 06.2019
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Worked with students in home environments to provide educational support
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style
  • Improved test scores by focusing on reading comprehension, and critical thinking skills through one-on-one tutoring sessions
  • Educated students on study tips and exam strategies
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

High School Diploma -

New Hyde Park Memorial High School
New Hyde Park, NY
06.2018

Skills

  • Sales
  • POS Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Visual Displays
  • Cash Register Operation
  • Responsible
  • Collaboration
  • Customer service
  • Organization
  • Guest Satisfaction
  • Anticipating Guest Needs

Timeline

Bartender

Avotaco
05.2021 - 12.2023

Sale Representative

The Shoe Dept
05.2020 - 11.2020

Home Tutor

Evelyn Solano
09.2018 - 06.2019

High School Diploma -

New Hyde Park Memorial High School

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