Faith Vang

• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Cleaned and sterilized instruments and disposed of contaminated supplies.
• Assisted physicians with patient care by taking vital signs, patient histories, medications, procedures done in office, and preparing patients for examinations. Interviewing patients to obtain medical history, chief complaints and vital signs. Relayed messages from patients to physicians about concerns, updates or refill requests.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting in a professional manner.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician. Along with correcting/connecting any order requisitions that were needed as the lab requested. Labeled and completed lab requisitions using ICD and CPT coding.

• Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit. Verified insurance coverage and collected payments from patients or other third-party payers.
• Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories. Reviewed patient charts prior to examinations to ensure accuracy of information. Communicated effectively with optometrists regarding patient needs or concerns.
• Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination. Explained how to properly insert, remove and care for contact lenses. Instructed patients on the proper use of eyeglasses, contact lenses, and assisting in frame measurements.
• Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.

• Promoted customer service by requiring associates to promptly greet and assist customers.
• Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
• Assisted in resolving complex issues or escalated them as appropriate to senior managers. Responded to customer inquiries and complaints professionally.
• Developed strategies for increasing efficiency while minimizing costs associated with resources usage.
• Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
• Supervised sales associates, reconciled cash receipts and provided additional services for customers. Delegated work to staff, setting priorities and goals.

• Greeted customers upon entering the store, providing a friendly and welcoming atmosphere. Assisted customers in finding desired items on shelves or through catalogs while also informing customers of current sales and promotions.
• Developed and managed front-end development processes for web applications. Provided technical leadership, mentorship and guidance to team members.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Identifying needs of customers promptly and efficiently. Answered customer inquiries about merchandise, products, pricing, payment services.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated cash register to process payments for purchases. Enforced store policies regarding returns, exchanges, and payment methods.
• Stocked shelves with new merchandise when shipments arrived. Organized displays to attractively showcase products.

• Greeted customers and provided exceptional customer service to determine wants, needs, or concerns.
• Maintained stock levels and assisting in creating visually appealing displays to attract customers. Stocked shelves with new merchandise when shipments arrived.
• Operated cash registers, processed payments, and issued receipts. Maintained accurate records of transactions using point-of-sale software systems.
• Performed daily opening and closing duties such as counting register funds and preparing deposits.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
• Moved and staged merchandise for greatest impact and restocked floor as necessary. Executed company visual presentation through product pricing and merchandising. Unboxed new merchandise to promote items.

- Honor Roll

- Honor Roll