Faith Van Riper
Manteca,CA
Summary
Result-driven Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Organized and effective at encouraging staff cooperation and productivity. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Beauty Manager
Victoria Secret
Modesto, CA
06.2021 - 08.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used the Victoria's Secret Coaching Model strategies to promote exceptional customer service and create positive environment for employees and clients.
Assistant Store Manager
Victoria's Secret
Pleasanton, CA
07.2015 - 07.2020
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
Customer Experience Supervisor
Banana Republic
Walnut Creek, CA
10.2013 - 07.2015
- Promoted from Pleasanton location following superior performance and demonstrating ability to quickly learn and master
Customer Experience leadership skills. - Managed staff of 40 sales associates and 2 team leaders and was able to increase customer satisfaction by analyzing Customer Experience survey results.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assistant Store Manager
Sunglass Hut
Pleasanton, CA
06.2012 - 10.2013
- Oversees the daily functions of store operations
- Interviewed job candidates and made staffing decisions
- Trained and developed new associates on POS system and key sales tactics
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Education
Associate of Arts - Psychology
Las Positas College
Livermore, CA06.2014
Skills
- Goals and Performance
- Inventory Control
- Store Management
- Sales and Marketing
- Store Operations
- Staff Management
References
Kathlene Bell
(209) 918-6969
Melissa Quintero
(510)427-8944
Kim Harris
(408)375-2410
Timeline
Beauty Manager
Victoria Secret
06.2021 - 08.2022
Assistant Store Manager
Victoria's Secret
07.2015 - 07.2020
Customer Experience Supervisor
Banana Republic
10.2013 - 07.2015
Assistant Store Manager
Sunglass Hut
06.2012 - 10.2013
Associate of Arts - Psychology
Las Positas College
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