Faith Velasquez
Naples,FL
Overview
2
2
years of professional experience
Work History
House Cleaner
ocd cleaning company
Key Largo, FL
05.2024 - 11.2024
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Polished metal fixtures in kitchen and bathroom areas.
- Transported trash bags to designated outdoor receptacles for disposal.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed windows inside and outside as needed.
- Organized closets according to customer specifications.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Swept, mopped, vacuumed and polished floors of all types.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Cleaned homes following specific and detailed protocols and requests.
Cashier
JCPenney
Springhill, FL
10.2023 - 12.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
Gift Shop Attendant
Edgewater Beach Hotel
Naples, FL
08.2022 - 04.2023
- Replenished gift shop supplies such as cards, ribbons, boxes, bags.
- Provided excellent customer service by helping customers select gifts for special occasions.
- Communicated effectively with management regarding any issues that arose during shifts.
- Completed inventory of merchandise in store and restocked items as needed.
- Monitored stock levels to identify any shortages or overages in inventory.
- Assisted with stocking shelves, organizing displays, and setting up new items.
- Ensured accuracy of shelf tags and pricing information throughout the store.
- Greeted customers and answered questions about products.
- Operated cash register to process customer purchases.
- Maintained a clean and organized store environment.
- Advised customers on product features, benefits, and warranties.
- Assisted with unloading shipments from delivery trucks when they arrived at the store.
- Performed opening and closing duties including counting money in drawer and locking doors securely.
- Maintained cleanliness of store premises by dusting shelves and vacuuming floors.
- Verified that all gift shop items were properly labeled with correct descriptions.
- Handled customer complaints in a polite and professional manner.
- Organized gift wrapping services for customers who requested them.
- Processed sales, returns, and exchanges using POS register system.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Kept shelves stocked and well-organized to maximize customer sales.
- Bagged or packaged purchases and wrapped gifts.
Prep Cook
Edgewater Beach Hotel
Naples, FL
07.2022 - 12.2022
- Trained new employees on proper techniques of preparing meals safely.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Communicated effectively with fellow staff members regarding meal preparations.
- Organized walk-in coolers and freezers according to established guidelines.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Followed recipes to prepare meals according to customer specifications.
- Discarded spoiled food items immediately following established procedures.
- Measured ingredients accurately using measuring cups and spoons.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Assisted in serving meals to customers as needed.
- Heated sauces, soups and gravies according to specified methods.
- Maintained records of daily food usage in accordance with health regulations.
- Kept the kitchen area clean at all times during shifts.
- Maintained an accurate inventory of supplies needed for daily operations.
- Sliced meats to prepare for cooking and assembly of menu items.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Helped train and develop new talent.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Skills
- Safe Chemical Handling
- Cleaning and sanitization
- Surface sanitation
- Meal Preparation
- Housekeeping
- Customer Service
- Restocking supplies
Timeline
House Cleaner
ocd cleaning company
05.2024 - 11.2024
Cashier
JCPenney
10.2023 - 12.2023
Gift Shop Attendant
Edgewater Beach Hotel
08.2022 - 04.2023
Prep Cook
Edgewater Beach Hotel
07.2022 - 12.2022