FAITH WANDIA KYALO
Nairobi
Summary
Am a warm and friendly customer care assistant who works first and foremost in providing customer service and helping clients overcome their daily difficulties have the opportunity to inspire others to be professionality strength include dealing with clients with demanding behavior. At the moment i would like to work at your company as a supervisor to fully utilize my training and skills while making a significant contribution to the success of the company.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Acting Supervisor
Falcon
02.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Lady guard/ x-ray operator
Hamad international Airport
09.2021 - Current
- Greating passenger/ staffs before entering the checkpoint. screening them to make sure they dont carry any restrictions articles to the airport. Searching passengers incase they trigger alarm to make sure no item is hidden which can cause act of unlawful interference. Analyze and interpret images to make sure no restrictions article is carried on board.
medical records keeper
machakos level 5 hospital, kenya
04.2020 - 07.2021
- Welcoming patients to the hospital. Data collection. filing patients files and retrival. booking of clinics. coding of diseases. hospital administration.
medical records keeper
kenyatta national hospital- kenya
08.2017 - 07.2019
- Welcoming patient / clients. hospital administration. booking clinics. coding of diseases. filing and retrival of patients files. Data collection.
Education
certificate - health records and information technology
kenya medical training college
12.2016
driving license - undefined
megna driving school
12.2014
certificate - computer package
smatts computer college
04.2014
Kenya certificate - secondary education
masinga girls secondary school
12.2013
kenya certificate - primary education
kilango primary school
10.2009
Skills
- Socializing skill
- Flexibility in thinking & operating style
- Clear communication skill
- Collaborating and working well together with others
- Communication and interpersonal skill
- Team work
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Processes and procedures
- Operations management
LANGUAGES
English
Swahili
References
Available, upon request
Hobbies and Interests
Being a team leader, socializing, reading books
Accomplishments
- Team leader in kenyatta national hospital
- Passed cover test in hamad international airport
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Acting Supervisor
Falcon
02.2025 - Current
Lady guard/ x-ray operator
Hamad international Airport
09.2021 - Current
medical records keeper
machakos level 5 hospital, kenya
04.2020 - 07.2021
medical records keeper
kenyatta national hospital- kenya
08.2017 - 07.2019
driving license - undefined
megna driving school
certificate - computer package
smatts computer college
Kenya certificate - secondary education
masinga girls secondary school
kenya certificate - primary education
kilango primary school
certificate - health records and information technology
kenya medical training college
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