Summary
Overview
Work History
Education
Skills
References
Volunteer Involvement
Timeline
Generic

Faith Watts

Gladewater,TX

Summary

Dynamic and results-driven professional with a strong background in guest relations, administrative support, and team collaboration. Proven ability to adapt to fast-paced environments, solve problems efficiently, and communicate effectively across all levels of an organization. Highly organized and dependable, with a consistent track record of enhancing operational efficiency and customer satisfaction. Known for a motivational approach to teamwork and a commitment to excellence.


Eager to secure a challenging position within a reputable organization where I can leverage my experience, expand my skill set, and contribute meaningfully to company goals. Dedicated to continuous learning and professional development across diverse industries.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

The Pensacola Beach Resort
Pensacola Beach, Florida
07.2024 - 08.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Attended staff meetings and brought issues to attention of upper management.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Night Manager

The Pensacola Beach Resort
Pensacola Beach, Florida
03.2024 - 07.2024
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.

Front Desk Supervisor

The Pensacola Beach Resort
07.2023 - 03.2024
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.

Front Desk Agent

The Pensacola Beach Resort
10.2022 - 07.2023
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Pharmacy Technician Trainee

Walmart Pharmacy
03.2022 - 10.2022
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

Cashier, Courtesy Clerk, Curbside Shopper, Produce

Brookeshire's Grocery
06.2020 - 02.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transaction.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Bachelor of Science - Environmental Science

The University of West Florida
Pensacola, FL

High School Diploma -

Big Sandy High School
Big Sandy, TX
05.2022

Skills

  • Communication
  • Leadership
  • Time management
  • Adaptability
  • Patience
  • Active Listening
  • Conflict Resolution
  • Emotional Intelligence
  • Communication Skills
  • Team Building and Supervision
  • Problem-solving skills
  • Conflict management
  • Inventory oversight
  • Shift scheduling
  • Budgeting and finance
  • Employee training

References

  • Caroline Kane, 850-607-0715
  • Jay Culham, 850-207-9596
  • Misty Pacheco, 917-623-2487
  • Ms. Tabitha, 660-233-6019

Volunteer Involvement

  • January 2023- January 2025.
  • 100+ volunteer hours completed at The Gulfarium C.A.R.E Center. in Fort Walton, FL.

Timeline

Front Desk Manager

The Pensacola Beach Resort
07.2024 - 08.2025

Night Manager

The Pensacola Beach Resort
03.2024 - 07.2024

Front Desk Supervisor

The Pensacola Beach Resort
07.2023 - 03.2024

Front Desk Agent

The Pensacola Beach Resort
10.2022 - 07.2023

Pharmacy Technician Trainee

Walmart Pharmacy
03.2022 - 10.2022

Cashier, Courtesy Clerk, Curbside Shopper, Produce

Brookeshire's Grocery
06.2020 - 02.2022

Bachelor of Science - Environmental Science

The University of West Florida

High School Diploma -

Big Sandy High School

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