Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Faith White

Faith White

Esthetician
Baltimore,MD

Summary

Organized and dependable individual with a successful background with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Esthetician

Massage Envy
11.2022 - Current
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Stocked treatment rooms with proper supplies.

Wax Specialist

Sugaring Nyc
09.2022 - 12.2022


  • Communicating effectively with new and regular clients
  • Performing consultations
  • Performing hair removal and lash services
  • Selling aftercare retail, cleaning a sanitizing supplies and suite after services
  • Con rm, reschedule, and cancel appointments
  • Checking clients into the computer system and charging for services performed.
  • Waxed 70+ clients various bodies using soft and hard waxes.
  • Maintained clean and sanitary workspace.
  • Advised clients on proper home-care regimens.
  • Scheduled 3-7 return clients and handled 3-10 walk in customers daily.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.

Lash Stylist

Amazing Lash Studio
08.2021 - 07.2023
  • Follow safety and sanitation protocols by the state of (Maryland)
  • Bond individual eyelash extensions to individual natural eyelashes with liquid adhesive using proper isolation techniques
  • Educate clients on aftercare procedures to ensure longevity of eyelash extensions and maintain natural eyelash health
  • Drives sales through engagement of customers, suggested selling, and sharing product knowledge
  • Perform classic, hybrid, and volume eyelash extensions services along with lash lifts and removal
  • Cross selling and upselling on retail products and upgrades
  • Increased drama of looks by completing lash lifts and tints for clients.
  • Created unique looks matching individual client preferences and budgets.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Utilized exceptional customer service skills throughout lash consultations and services.

Sales Associate

CVS
08.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Hostess

Red Robin
05.2018 - 06.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Esthetics

Von Lee International
Baltimore, MD
06.2020

Skills

  • Hydra Facials
  • Sales Expertise
  • Customer Consultations
  • Care Regimen Design
  • Superior Attention to Detail
  • Supply Management
  • Public Health Codes Knowledge
  • Schedule Management

Timeline

Esthetician

Massage Envy
11.2022 - Current

Wax Specialist

Sugaring Nyc
09.2022 - 12.2022

Lash Stylist

Amazing Lash Studio
08.2021 - 07.2023

Sales Associate

CVS
08.2021 - 12.2021

Hostess

Red Robin
05.2018 - 06.2019

Esthetics

Von Lee International

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