Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Whorton

San Angelo,TX

Summary

Supportive Patient Service Representative with 10 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Efficient Patient Service Rep with extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the health Hardworking and reliable with strong ability in multi tasking. Highly organized, proactive and punctual with team-oriented mentality.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

TriWest Healthcare Alliance
San Angelo, TX
01.2023 - Current
  • Completed special assignments, including Data Entry and providers NPI.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.

Foil Operator

Kelly Services
San Angelo, TX
08.2022 - 12.2023
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Inspected finished products to verify conformity to quality standards.
  • Learned and followed safety and emergency procedures.
  • Maintained production and quality documentation.
  • Handled various mechanical and technical machinery during manufacturing process.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Rotated among various workstations, performing work necessary to meet production needs.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Monitored product flow through feed conveyor.
  • Assessed and corrected jams in equipment.
  • Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.

Patient Registration Clerk

Shannon Clinic
San Angelo, TX
05.2013 - 07.2022
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in EPIC, MYSIS and Data Ark to prevent treatment and recordkeeping errors.
  • Scheduled patient appointment and procedures with EPIC.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Handled all delegated tasks, including scheduling and phone calls.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Advised patients of monies required to be paid prior to services.
  • Cross-trained in phones to assist the entire office during staff member absences.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Kept processes moving along smoothly so that wait times were minimized to 2 minutes.
  • Maintained confidentiality of all patient information by adhering to HIPAA and Shannon procedures.
  • Scanned any and all documents, including insurance cards, POA's, PHI's to include in patient charts.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.

Pharmacy Technician

HEB
San Angelo, TX
11.2012 - 04.2013
  • Eliminated third-party rejection claims.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Ordered medicines to meet anticipated demand from patients and reduce backorders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Used 8-point check system to verify labeled prescriptions.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.

Assistant Store Manager

Body Central
San Antonio, TX
06.2010 - 06.2012
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.

Education

Medical Assistant/ Billing And Coding - Medical Assisting/ Billing And Coding

American Commercial College
San Angelo, TX
05.2009

Skills

  • Recording histories
  • Sterilization procedures
  • Bookkeeping support
  • Patient interviewing skills
  • Appointment confirmation
  • Team management
  • Administrative support
  • Communications
  • Planning and coordination
  • Insurance billing
  • Process improvement
  • Organization
  • Inventory management
  • Customer service

Timeline

Customer Service Representative

TriWest Healthcare Alliance
01.2023 - Current

Foil Operator

Kelly Services
08.2022 - 12.2023

Patient Registration Clerk

Shannon Clinic
05.2013 - 07.2022

Pharmacy Technician

HEB
11.2012 - 04.2013

Assistant Store Manager

Body Central
06.2010 - 06.2012

Medical Assistant/ Billing And Coding - Medical Assisting/ Billing And Coding

American Commercial College

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Faith Whorton