Faith Williams
Livingston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated to achieving customer satisfaction by actively listening, problem-solving, and meeting customer needs. Adept at managing detailed tasks, maintaining accuracy, and working autonomously in fast-paced environments. Known for building positive relationships with customers and team members, and for adapting quickly to new challenges.
Overview
32
32
years of professional experience
Work History
Online Elementary Teacher
Outschool
02.2021 - Current
- Designed and implemented custom curricula and teaching materials for students aged 5-12
- Managed virtual classroom environments, ensuring effective communication and engagement
- Provided top-tier customer service by addressing parent inquiries and concerns, ensuring satisfaction with educational services
- Maintained accurate records of student progress and administrative documentation.
Elementary School Teacher
Southfield Public Schools
08.1997 - 04.2021
- Developed lesson plans that led to over 80% of students surpassing state benchmarks in reading and math
- Communicated regularly with parents, peers, and administrators, building strong, collaborative relationships
- Organized and led educational field trips, enhancing student learning through experiential activities.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
Front Desk Clerk
Marriott Hotels
01.1993 - 08.1994
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed check-in/check-out processes with efficiency and accuracy
- Addressed and resolved guest requests and issues, maintaining high levels of guest satisfaction
- Prepared daily reports and handled administrative tasks with attention to detail.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
Customer Service Representative
T.J Maxx
- Responded to customer inquiries both in-person and over the phone, delivering prompt and effective solutions
- Supervised the customer service desk, handling escalated issues and ensuring smooth operations
- Approved returns and refunds, maintaining compliance with company policies
- Managed cashier schedules and breaks, ensuring operational efficiency.
Education
Bachelor of Arts: Education -
University of Michigan - Dearborn
Dearborn, MISkills
- Exceptional Verbal and Written Communication
- Detail-Oriented and Accurate
- Customer Service Excellence
- Ability to Prioritize and Manage Time Efficiently
- Problem-Solving and Analytical Thinking
- Adaptability and Willingness to Learn
- Positive Attitude and Patience
- Team Collaboration and Relationship Building
- Proficient in Technology and Data Entry
- Organizational Skills and Task Management
- Active Listening
Timeline
Online Elementary Teacher
Outschool
02.2021 - Current
Elementary School Teacher
Southfield Public Schools
08.1997 - 04.2021
Front Desk Clerk
Marriott Hotels
01.1993 - 08.1994
Customer Service Representative
T.J Maxx
Bachelor of Arts: Education -
University of Michigan - Dearborn
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