Faith Williams
Norfolk,United States
Summary
Is a dedicated team member with a pleasant demeanor. Has good listening skills combined with a detail-oriented and attentive nature. Successful in establishing customer relationships in order to increase the likelihood of repeat business. Fast learner with exceptional interpersonal and communication skills, multitasking ability, excellent problem-solving techniques and a keen eye for detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Battleship Tour Guide
Nauticus
Norfolk, Va
06.2024 - 08.2024
- Provided engaging tours for diverse groups, ensuring informative and enjoyable experiences.
- Escorted guests to various areas within the battleship.
- Greeted guests upon boarding and verified all battleship entry tickets.
- Answered all questions given by guests.
- Assisted guests during emergency situations (heatwaves, thunderstorms, fainting, etc.).
- Kept the interior of the battleship clean and organized.
Cashier
Tropical Smoothie Cafe
Norfolk, VA
07.2022 - 09.2023
- Kept wait times low with smooth management of order completion and payment processing.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Provided excellent customer service, resolving inquiries and complaints promptly to enhance satisfaction.
- Trained new cashiers on register operations and customer service protocols for seamless onboarding.
- Engaged customers in menu offerings, promoting upselling opportunities for increased sales potential.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA01.2028
Skills
- Teamwork
- Reliable
- Compliance
- Ability to Multitask
- Communication
- Hospitality
- Works well under pressure
- Time Management
- Fast Learner
- Guest Services
- Public speaking
Certification
- Leadership Foundations - LinkedIn Learning - 2025
- Certified in a foundational understanding of key leadership principles, skills and behaviors.
- Food Safety Training & Certification - StateFoodSafety - 2024
- Demonstrates proficient knowledge in preventing foodborne illness
- Customer Service & Sales - NRF Foundation - 2023
- Demonstrates proficiency in interacting with customers to address their needs and concerns.
- CPR & BLS - American Heart Association - 2023
- Certified to give CPR and provide BLS
Timeline
Battleship Tour Guide
Nauticus
06.2024 - 08.2024
Cashier
Tropical Smoothie Cafe
07.2022 - 09.2023
Bachelor of Science - Psychology
Old Dominion University