Faith Wilson
Columbia,SC
Summary
Im driven with a solid background in hospitality, proficient at delivering exceptional and memorable guest experiences and maintaining a clean welcoming environment and high standard of service. I've successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction along with demonstrating strong interpersonal skills and effective problem-solving abilities. I've demonstrated effective communication and attention to detail in fast-paced settings. I'm Committed to team collaboration and adapting to dynamic environments, with a focus on communication and problem-solving. I contribute to team success and customer satisfaction by maintaining high standards and adapting to dynamic situations. I'm known for excellent customer service and ability to manage multiple tasks efficiently.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Patient Care Assistant
The Neighborhood Nurse
04.2024 - 05.2024
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Enhanced patient comfort by providing compassionate and attentive care.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
Packer
Palmetto State Armory
01.2021 - 04.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
Host
Zoes Kitchen
03.2017 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Server
Carolina Bbq
02.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree - Nursing
University of South Carolina Upstate
Spartanburg, SCNo Degree - Psychology
Midlands Technical College
West Columbia, SC07-2026
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Patient monitoring
- Safety protocols
- Feeding assistance
- Organizational standards
- Seizure precautions
- Organizational skills
- Scheduling
- Room preparation
- Compassionate care
- Relationship building
- Behavioral management
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Telephone reception
- Guest relations
- Reservations
- Up-selling techniques
- Cleaning and sanitation
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Patient Care Assistant
The Neighborhood Nurse
04.2024 - 05.2024
Packer
Palmetto State Armory
01.2021 - 04.2021
Server
Carolina Bbq
02.2020 - 07.2020
Host
Zoes Kitchen
03.2017 - 03.2021
No Degree - Nursing
University of South Carolina Upstate
No Degree - Psychology
Midlands Technical College
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