Faith Wright
Mount Aukum,CA
Summary
Licensed, dedicated, and detail-oriented phlebotomy graduate with hands-on experience gained through academic projects and an externship. Strong ability to collaborate in team settings while demonstrating empathy and professionalism in patient care. Committed to providing high-quality service with a focus on accuracy, safety, and patient comfort. Eager to contribute to a healthcare team and grow within the field.
Overview
25
25
years of professional experience
Work History
Phlebotomist Externship - Student
Multiskilled Medical Certifications Institute Inc.
10.2024 - 10.2024
- Patient Care & Communication: Provided compassionate care to enhance patient experience during blood draws.
- Specimen Handling: Labeled transfer tubes and followed strict protocols for specimen storage and transport.
- Accuracy & Tracking: Ensured precise labeling for tracking of specimens for proper testing and timely results.
- Sample Processing: Centrifuged blood samples according to clinical protocols.
General Office Administrator
Allstate Plumbing Heating & Cooling
01.2001 - 06.2006
- Customer Service: Assisted clients, resolved inquiries, and ensured a positive experience.
- Data Entry & Records: Entered and maintained accurate company records.
- Administrative Support: Assisted with filing, document prep, and office tasks.
Customer Service Representative
Delta Dental
04.2000 - 01.2001
- Insurance Verification: Reviewed coverage and benefits with insured customers.
- High-Volume Call Handling: Managed a fast-paced call center environment efficiently.
- Customer Assistance: Provided clear and accurate information on dental plans.
- Problem Resolution: Addressed customer inquiries and resolved benefit-related issues.
Customer Service Representative
USA Student Travel
09.1999 - 04.2000
- Conflict Resolution & De-escalation: Managed and de-escalated customer concerns, ensuring a positive experience.
- Customer Consultation: Provided detailed information on destinations, pricing, and itineraries.
- Travel Package Sales: Assisted customers in selecting and purchasing travel packages.
- Booking Assistance: Guided clients through reservations and travel arrangements.
Retail Sales Associate
Aaron Brothers Art Supply
06.1999 - 09.1999
- Customer Service & Sales: Greeted customers, assisted with product questions, selections, and purchases.
- Store Maintenance: Maintained a clean, organized store environment to enhance the shopping experience.
Education
Certified Phlebotomy Technician 1 - Phlebotomy
California Department of Public Health
Richmond, CA01-2025
National Certified Phlebotomy Technician - Phlebotomy
Multiskilled Medical Certification Institute
Overland Park, KS11-2024
Certified Phlebotomy Technician Program - Phlebotomy
Campus (Formerly Known As MTI)
Sacramento, CA10.2024
Skills
- Venipuncture and capillary blood collection
- Specimen handling and processing
- Patient identification and verification
- Knowledge of medical terminology
- Professional patient communication
- Equipment sterilization and maintenance
- Time management and multitasking
- Organization and attention to detail
- Problem-solving and adaptability
- Strong interpersonal and communication skills
- Conflict resolution and patience
- Composed under stressful situations
Timeline
Phlebotomist Externship - Student
Multiskilled Medical Certifications Institute Inc.
10.2024 - 10.2024
General Office Administrator
Allstate Plumbing Heating & Cooling
01.2001 - 06.2006
Customer Service Representative
Delta Dental
04.2000 - 01.2001
Customer Service Representative
USA Student Travel
09.1999 - 04.2000
Retail Sales Associate
Aaron Brothers Art Supply
06.1999 - 09.1999
Certified Phlebotomy Technician 1 - Phlebotomy
California Department of Public Health
National Certified Phlebotomy Technician - Phlebotomy
Multiskilled Medical Certification Institute
Certified Phlebotomy Technician Program - Phlebotomy
Campus (Formerly Known As MTI)
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