Faith Zickau
Beaver Dam
Summary
Dedicated professional with expertise in managing customer interactions and resolving issues promptly. Skilled in effective communication and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction and fostering client loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Horicon Bank
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller & Universal Banker
Horicon Bank
01.2018 - 10.2024
- As a teller and universal banker, my duties include processing transactions, maintaining a positive relationship with our customers, helping other coworkers when needed and answering questions to the best of my ability.
- Additional responsibilities include but are not limited to properly balancing and maintaining drawers including the vault, ATM/ITM and cash drawers.
- Updating, opening, and maintaining account information is also a great part of my banker responsibilities.
- One achievement that I have had while working at Horicon Bank is being trusted to go to other locations as a resource and building this relationship with the company.
Guest Service Representative
Kwik Trip
06.2021 - 07.2022
- As a guest service representative, I was responsible for handling cash at the register, properly running transactions, making our store look neat and helping other coworkers when needed.
- One of the most important life lessons I learned from working at Kwik Trip was that teamwork is the most important part of a company. If all the coworkers don’t work well together then things will never get done. It is important to be able to step in and offer your help to a coworker even if they have not asked yet.
Treasurer & Secretary
Horicon Chamber
05.2018 - 08.2019
- As treasurer I was responsible for balancing our checkbook every month, writing out payroll and other checks.
- As secretary I was responsible for putting together meeting agendas, keeping track of minutes, taking phone calls, keeping our social media updates and many other tasks.
- One of the major takeaways that I learned while working for the Horicon chamber was time management and organizational skills.
Education
1 year -
University of Wisconsin - River Falls
High School Diploma -
Horicon High School
05-2021
Skills
- Producing consistent work
- Being punctual
- Clear, Concise Communication
- Flexibility/Reliability
- Time Management
- Customer service
- Active listening
- Critical thinking
Webinars And Seminars Attended
01/24/23, MMAC Collaborating Across Generations (Webinar)
Timeline
Customer Service Representative
Horicon Bank
10.2024 - Current
Guest Service Representative
Kwik Trip
06.2021 - 07.2022
Treasurer & Secretary
Horicon Chamber
05.2018 - 08.2019
Teller & Universal Banker
Horicon Bank
01.2018 - 10.2024
1 year -
University of Wisconsin - River Falls
High School Diploma -
Horicon High School
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