Faithangel Jimenez
San Antonio
Summary
Accomplished Receptionist with a proven track record at Carabin Shaw, enhancing visitor experiences and streamlining appointment processes. Expert in office administration and multi-line telephone systems, I excel in organization and professional demeanor. Demonstrated success in improving communication and patient satisfaction, underscoring my commitment to efficiency and compassionate service.
Overview
3
3
years of professional experience
Work History
Receptionist
Carabin Shaw
09.2024 - 02.2025
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct paralegal's .
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Medical Appointment Scheduler
Methodist Kidney Transplant Center
09.2023 - 10.2023
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
Medical Receptionist
San Antonio Gastroenterology Endoscopy Center
02.2022 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX06-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- File management
- Multi-line telephone operation
- Mail handling
- Clerical support
- Professional demeanor
- Calendar management
- Typing speed
- Multi-line telephone systems
- Front desk operations
- Payment processing
Timeline
Receptionist
Carabin Shaw
09.2024 - 02.2025
Medical Appointment Scheduler
Methodist Kidney Transplant Center
09.2023 - 10.2023
Medical Receptionist
San Antonio Gastroenterology Endoscopy Center
02.2022 - 06.2023
High School Diploma -
Sidney Lanier High School
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