Faith Bethany Heim

• As an Associate Project Manager in support of the Mid America region, I provide planning and team support, project management and financial oversight of construction projects while maintaining the highest standards of excellence in delivering the Starbucks experience in our stores
• I manage the overall development and construction processes so that projects are completed on time and on budget and develop skills to effectively manage multiple complex projects simultaneously in a fast-paced environment
• Key Responsibilities:
• Work cooperatively and collaboratively with Real Estate and Design Partners as well as outside Vendors and Contractors to drive project success
• Develop and manage budgets for medium to large-scale core store renovation projects, less complex new store and relocation projects, and special project initiatives
• Manage and monitor project schedules to ensure projects are completed on time
• Make site visits to active construction sites to monitor progress and confirm Starbucks quality control standards
• Communicate project status and risks to project participants and stakeholders
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
• Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
• Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
• Coordinated cross-functional teams to successfully achieve project milestones and objectives.
• Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
• Served as the primary point of contact for operations team and stakeholders during the entire course of assigned projects, addressing concerns and providing updates on progress.
• Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.
• Implemented best practices in project management methodologies to optimize performance and achieve desired results.
• Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
• Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
• Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
• Planned, monitored and analyzed project costs to meet financial goals.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• As a part of the Store Development Team in Mid America for areas 68 & 120, I was responsible for the overall development and construction coordination of approximately 20 new and renovation projects per year
• I worked closely with Project Managers to ensure projects were completed in accordance with Starbucks requirements
• Key Responsibilities:
• Planned and managed construction processes and practices to ensure that programs were aligned with company business goals and objectives
• Collected vendor quotes and processed purchase and warehouse orders
• Placed and tracked orders on a per store basis
• Communicated and distributed project-related information to vendors and internal partners
• Generated general contractor paperwork
• Compiled and assembled the general contractor contract package
• Generated and tracked general contractor payments
• Coordinated and resolved shipping issues within internal and external transportation departments
• Facilitated closeout of project paperwork within target timelines
• Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
• Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
• Improved project efficiency by streamlining communication and collaboration among team members.
• Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
• Mentored junior team members, fostering a supportive environment conducive to professional growth and development.

• In support of the redevelopment of approximately 72 acres of the 287-acre Portsmouth Marine Terminal for use as an offshore wind staging port, the $223 million project included improving 1,500 feet of an existing 3,540-foot wharf
• Key Responsibilities:
• Assisted and supported the project team with budget management, tracking of productivity, project forecasting, subcontract management, and accounts receivable
• Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
• Reduced downtime with proactive maintenance and regular equipment inspections.
• Identified major issues that could arise and provided solutions for these problems.
• Administered all Procore related items including Submittals, RFIs, Transmittals, and access privileges
• Performed tasks required to develop and maintain budgets for a project
• This included reorganizing budgets resulting from a change in means and methods, as well as updating budgets for additional work activities
• Monitored costs and progress including coding or reviewing the coding of timesheets, invoices, etc
• For accuracy as well as ensuring that adequate tracking of quantities and production was done on a weekly basis
• Prepared quarterly project forecasts based on extensive knowledge of the ongoing construction as well as input from other members of the project team
• Provided supervision and/or on-the-job training to clerical and entry-level professional personnel assigned to the area of responsibility as needed
• Assisted in the preparation and negotiation of cost for additional work on the project including tracking Time & Material work
• Supervised, on a day-to-day basis, on-site field labor force
• Inspected contractor or subcontract operations to ensure compliance with the contract and determined non-compliance where applicable
• Created and maintained site logistics plan, in coordination with Project Manager
• Conducted quality inspections, determined QC deficiencies, if any, and managed corrections when required
• Coordinated site testing and inspection efforts
• Monitored costs, including labor time and material
• Managed schedules, including preparation of detailed short-term schedules and ensuring all assigned activities took place on or ahead of scheduled dates, including the exercise of decision-making to reschedule and/or re-coordinate work to ensure compliance with applicable project schedules
• Prepared and submitted Daily Reports including work in-place quantities
• Monitored construction methods and installations, inspection and testing processes.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
• Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
• Assessed processes to assure that construction progressed as scheduled and met contract specifications.
• Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.

• Supported Commercial Manager, Project Manager, and Project Leadership in project financial tracking, accounting, and record-keeping for the Hampton Roads Bridge Tunnel Expansion
• This project was valued at over $3.8 billion
• Key Responsibilities:
• Assisted in project setup and review
• Reviewed, broke down, and processed Payment Applications for both Design-Builder and Owner
• Reviewed, modified, and executed contracts
• Managed subconsultant contracting
• Assisted in budget tracking (i.e., labor, and other expenses, accounts receivable and payables, overruns, and change orders), progress reports, invoice review, subcontract, and vendor invoice review
• Was responsible for file organization and documentation management in SharePoint
• Reported project status on budget, resources, technical issues, and stakeholder satisfaction
• Created financial reports using Microsoft Power BI
• Collaborated, communicated, and coordinated with project managers, other project control specialists and coordinators, and senior staff to proactively anticipate project needs
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
• Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
• Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
• Maintained database systems to track and analyze operational data.
• Supported contract negotiations by providing accurate financial data and insights into potential risks or opportunities.
• Enhanced project performance through consistent monitoring, evaluation, and reporting of key performance indicators.

• Provided construction coordination and field support to the Senior Project Manager, Project Manager, and Site Construction Manager during the preconstruction, construction, and closeout phases of projects as assigned by The City and County of Denver
• Was responsible for a variety of project support tasks that required strict adherence and compliance with standard operating policies and procedures
• These projects were valued at over $2 Billion
• Key Responsibilities:
• Managed the project documents utilizing Primavera P6, Unifier, Bluebeam, Procore, Terracon, and BIM
• Aided with the managing of the QA/QC process
• Aided with managing the punch list process
• Assisted with project closeout
• Ensured company policies and procedures were maintained
• Assisted in ensuring all required project documentation was complete and accurate
• Monitored incoming contracts and service agreements for correct pricing and information.
• Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
• Enhanced client relationships by providing exceptional support during the contract negotiation process.
• Tracked contract milestones and updated stakeholders to facilitate project progress.
• Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
• Streamlined contract processes by implementing efficient tracking and organization systems.

• Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
• Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
• Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
• Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
• Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
• Issued payouts to claimants.
• Examined photographs and surveillance and any other documents relating to claims.
• Assessed complex claims and accurately determined value of damages.
• Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
• Enhanced member satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Kept current on insurance regulations, laws, policies and procedures.
• Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
• Promoted a positive company image by consistently providing excellent service to members and external customers alike.
• Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
• Reduced fraudulent claims by identifying potential fraud indicators during investigations.
• Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
• Improved overall efficiency in handling claims by staying current on industry trends, technology advancements, and training opportunities.
• Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
• Managed complex claims involving multiple parties, ensuring timely resolution and customer satisfaction.
• Coordinated with legal counsel on litigated cases, assisting in case preparation and defense strategies.
• Negotiated equitable settlements with claimants, resulting in cost-effective resolutions for the company.
• Identified potential fraud cases through thorough investigation and analysis, protecting company assets.
• Implemented creative problem-solving techniques to resolve complex claims issues, resulting in satisfactory resolutions for all parties involved.
• Effectively managed resources by prioritizing tasks based on deadlines, complexity, and importance to overall business operations.
• Mentored new adjusters on best practices for successful claim management and resolution techniques.
• Reduced claim processing time by efficiently managing a caseload of various auto insurance claims.
• Provided exceptional customer service, addressing policyholder questions and concerns throughout the claim process.
• Evaluated medical reports to determine appropriate compensation for injury-related claims.
• Assisted in developing internal guidelines for consistent evaluation of various types of auto damages across all adjusters'' caseloads.
• Collaborated with appraisers to achieve fair and accurate settlement values for vehicle damages.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.

Achievements:

• Senior Claims Law Associate Designation
• Claims Non-Manager Eagle Designation, Gold Level
• Net Ambassador
• SIU Ribbon Recipient

Diversity Group Membership:

• PEAK
• ElEVATE