Faith Caroline Lentini
Dallas
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Custom Ink
12.2021 - Current
- Enhanced customer satisfaction and retention through strong client relationship management.
- Managed client accounts to ensure accurate order processing and timely inquiries follow-up.
- Coordinated project timelines, ensuring client orders were completed on schedule.
- Promoted company mission by providing exceptional customer service at every opportunity.
- Executed customer agreements to streamline operational processes and enhance service delivery.
- Identified high-potential accounts, driving increased sales revenue through targeted strategies.
Store Manager
Sandy's Dancewear
10.2020 - 11.2021
- Boosted customer acquisition through effective sales promotions and advertising strategies.
- Enhanced store profitability by implementing cost-saving measures and inventory management.
- Promoted new product offerings, increasing sales and improving merchandise knowledge.
- Managed cash register operations and floor displays to optimize customer experience.
- Oversaw daily store operations, ensuring accurate cash counts and equipment management.
Front Desk Receptionist
Cobalt Blue Salon
02.2020 - 09.2020
- Enhanced guest experiences by warmly welcoming and checking in visitors.
- Prevented fraud by confirming guest information and payment methods accurately.
- Increased productivity through streamlined office operations and effective communication strategies.
- Boosted sales by 45% through the creation of targeted marketing advertisements.
- Improved reception efficiency by managing calls, appointments, and payment collections.
- Received consistent positive performance reviews from guests for exceptional service.
Sales Associate
Bright Lights Dancewear
09.2018 - 09.2020
- Enhanced merchandise displays to attract and engage customers effectively.
- Increased revenue by implementing targeted up-selling strategies with customers.
- Built strong customer relationships through effective engagement and personalized service.
- Ensured 100% accuracy in cash, check, and credit transactions at the register.
- Provided shoe sizing and fashion advice to dancers for optimal selection.
Dance Instructor
Dance Xplosion
09.2014 - 09.2020
- Increased student engagement by teaching diverse dance styles to groups of 20.
- Coordinated numerous performances for solo, duo, and group dance participants.
- Provided tailored instruction through one-on-one sessions, enhancing individual student skills.
- Boosted class enrollment by implementing effective marketing strategies for the studio.
- Expanded dance knowledge by attending conventions and workshops for professional growth.
Seasonal Sales Associate
Bath & Body Works
11.2019 - 02.2020
- Increased customer satisfaction through prompt service and a welcoming environment.
- Enhanced store aesthetics by organizing racks and promoting key merchandise effectively.
- Utilized security training to identify risks and minimize store theft incidents.
Marketing Assistant
TGC Worldwide
10.2017 - 10.2019
- Boosted customer engagement through compelling email and blog content creation.
- Expanded marketing channels by collaborating effectively with team members.
- Developed mock-ups, email campaigns, and social media content to enhance outreach.
- Analyzed product and market data to accurately forecast sales and profits.
Skills
- Client support
- Strategic leadership
- Effective communication
- Analytical problem solving
- Management Experience
- Customer account management
- Relationship development skills
- Customer retention
- Strategic planning
- Proficient in CRM tools
- Coaching and guidance
- Sales revenue enhancement
Timeline
Customer Success Manager
Custom Ink
12.2021 - Current
Store Manager
Sandy's Dancewear
10.2020 - 11.2021
Front Desk Receptionist
Cobalt Blue Salon
02.2020 - 09.2020
Seasonal Sales Associate
Bath & Body Works
11.2019 - 02.2020
Sales Associate
Bright Lights Dancewear
09.2018 - 09.2020
Marketing Assistant
TGC Worldwide
10.2017 - 10.2019
Dance Instructor
Dance Xplosion
09.2014 - 09.2020
Skills
- Proficient in Microsoft Office, Canva, and Google Suite