Faithe Heath
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
10.2020 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Concierge
Monarch At The Met
03.2020 - 09.2020
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
Sales Associate
Party City
10.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Criminal Justice
Miami Dade College
Miami, FLHigh School Diploma -
Miramar High School
Miramar, FL06.2019
Skills
- Appointment Scheduling
- Scheduling
- Data Entry
- Product Knowledge
- Account Updating
- Data Collection
- Credit Adjustments
- Coordination
- Reading Comprehension
- Sales Expertise
Languages
English
Full Professional
Timeline
Customer Service Representative
Alorica
10.2020 - 12.2022
Concierge
Monarch At The Met
03.2020 - 09.2020
Sales Associate
Party City
10.2018 - 01.2020
No Degree - Criminal Justice
Miami Dade College
High School Diploma -
Miramar High School
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