Faithe M. Bernard
Administrative Support Specialist
Baton Rouge,LA
Summary
Motivated and community-oriented administrative professional with over 10 years of experience in public service, data management, client relations, and educational support. Currently completing a Bachelor's in Business Management and Marketing at the University of Holy Cross. Proven track record in customer service, emergency response, and educational environments. Exceptional interpersonal and organizational skills, with a passion for community engagement, fundraising coordination, and process improvement.
Overview
24
24
years of professional experience
4029
4029
years of post-secondary education
3
3
Certifications
Work History
FEMA Disaster Housing Inspector (Contractor)
Vanguard Emergency Management
08.2017 - Current
- Conducted on-site inspections for disaster-affected residential and commercial properties.
- Collected and documented property damage for FEMA eligibility determination.
- Collaborated with local residents in high-stress environments to assess needs.
Substitute Teacher/Floater
Regina Coeli Child Development Center - Pearl River Head Start
11.2018 - 06.2019
- Supported classroom teachers with daily educational activities and supervision.
- Promoted positive learning environments for early childhood education.
- Assisted in coordinating family engagement activities and communication.
School Bus Driver - Transportation Department
St. Tammany Parish School Board
06.2018 - 06.2019
- Transported students safely and responsibly to and from school and field trips.
- Maintained professional communication with parents, students, and school staff.
- Ensured all state and district safety regulations were met.
Customer Service Specialist
The Home Depot
02.2018 - 07.2018
- Resolved product and billing issues while maintaining customer satisfaction.
- Opened and managed customer accounts, processed payments, and returns.
- Provided support across departments to enhance service delivery.
Data Entry Clerk
Jefferson Parish Sheriff's Office
02.2010 - 04.2012
- Accurately entered and organized case information and administrative data.
- Managed physical and electronic filing systems, scanned documentation.
- Routed internal communications and maintained detailed records.
Emergency Services Dispatcher
Jefferson Parish Sheriff's Office
09.2007 - 02.2010
- Handled emergency 911 and non-emergency calls.
- Logged radio traffic and dispatched units using CAD software.
- Prioritized incidents and supported real-time response coordination.
Sales Associate / Key Holder
Foot Locker Inc.
08.2002 - 09.2007
- Managed cash handling, inventory, and customer service for retail sales.
- Trained new hires and completed store opening and closing procedures.
- Created engaging in-store displays and maintained visual merchandising standards.
Administrative Assistant
Mudbug Information Systems
12.2001 - 12.2002
- Provided full administrative support: scheduling, correspondence, data tracking.
- Maintained organized filing systems and managed supply inventory.
- Assisted in contract coordination and data entry for customer records.
Customer Service Representative
Bank One
06.2001 - 07.2001
- Handled client inquiries by phone and email, ensuring prompt issue resolution.
- Offered recommendations and upsold services to support business goals.
Education
Bachelor of Science - Business Management & Marketing
University of Holy Cross
New Orleans, LA05-2026
High School Diploma -
John F. Kennedy Senior High School
New Orleans, LA05-2002
Skills
- Administrative & Clerical Operations
- Data Entry & Recordkeeping
- MS Office
- CRM Tools
- Laserfiche
- SQL
Certification
Interim Security Clearance (2019)
Additional Information
Excellent written and verbal communication skills, Passion for nonprofit work and community impact
Timeline
Substitute Teacher/Floater
Regina Coeli Child Development Center - Pearl River Head Start
11.2018 - 06.2019
School Bus Driver - Transportation Department
St. Tammany Parish School Board
06.2018 - 06.2019
Customer Service Specialist
The Home Depot
02.2018 - 07.2018
FEMA Disaster Housing Inspector (Contractor)
Vanguard Emergency Management
08.2017 - Current
Data Entry Clerk
Jefferson Parish Sheriff's Office
02.2010 - 04.2012
Emergency Services Dispatcher
Jefferson Parish Sheriff's Office
09.2007 - 02.2010
Sales Associate / Key Holder
Foot Locker Inc.
08.2002 - 09.2007
Administrative Assistant
Mudbug Information Systems
12.2001 - 12.2002
Customer Service Representative
Bank One
06.2001 - 07.2001
Bachelor of Science - Business Management & Marketing
University of Holy Cross
High School Diploma -
John F. Kennedy Senior High School
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