Summary

Overview

Work History

Education

Skills

References

Certification

Timeline

Faithetta Dove El (Faith)

Round Lake,IL

Summary

Self-motivated individual with retail, administrative assistant, customer service, receptionist, accounts receivable/payable, general-office, payroll, meeting/travel planner, human resources and office manager experience is seeking a position that will allow the utilization of my skills and experience to contribute to the growth and success of an organization. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

years of professional experience

Certifications

Work History

Instacart Shopper

Instacart

05.2020 - Current

Shopped and delivered grocery items for Instacart customers
Used Instacart phone application to make a weekly schedule and review orders put in by customers
Shop for and deliver online orders to customers using the Instacart app
Review and verify customer identification for alcoholic purchases.
Loaded and unloaded orders at customer's homes or locations.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Tracked substitutions and informed customers of changes.
Consulted with customers on food selections and custom order requests.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.

Office Manager, Human Resource Manager, Building Maintenance Manager, Operations Manager, Administrative Assistant

Autrol Corporation

09.2017 - 07.2019

Uphold and maintain company culture with associates and customers while being the point of contact for issue resolution
Motivate and build associates moral to retain and make team members productive
Work with managers to develop efficient processes and document agreed upon processes and create training tools
Lead in issue resolution, mentor the team, improve current processes, take effective, calculated risks
Solve problems and run the office and operation while upper management is away
Delegate and manage operation and distribute work evenly
Manage office admins and receptionist to ensure coverage at all times
Order office supplies
Monitor IT and telephone issues
Assist with level one support and trouble shooting
Back up and support level 2 customer service representatives
Manage order fulfillment process by making key decisions on planning, scheduling, expediting and purchasing options
Ensure all sales and work orders, packing slips, customs invoicing, and quality assurance documentation is fulfilled in a timely manner
Ensure on time shipments
Monitor and acknowledge RMA (RMA = Returned Merchandise) are processed in a timely manner
Manage task lists and ensure optimal utilization of operations team
Manage scheduling and back up support when required for team associates
Process payroll
Set up and orient new team members
Address associates grievances and escalate to management when necessary
Monitor training needs for associates and schedule appropriate training
Maintain QuickBooks by receiving customer payments, issuing credits, monitoring vendor invoices, entering credit card transactions, processing expense report and conducting credit checks
Led event activities for trade show, on site/off site premise trainings, seminars etc
Monitored sales activities and kept CEO up-to-date on reports and major projects
Provided administrative support to the CEO and department managers, including operations and sales
Assisted with marketing activities such as brochures, website, multimedia tools etc
Reviewed and enforced company policies
Motivated team building and associates moral
Documented/maintained work procedures
Monitored sales activities and kept CEO up to date on reports
Assisted with marketing activities
Facilitated and led weekly production meetings
Recruiting
Performed other administrative and miscellaneous projects as directed.

Office Manager, Payroll Manager

Ultimate Athletics

01.2008 - 01.2017

Administrative Assistant to the Owner, Chief Financial Officer, and General Manager
Maintained all supplies (building and office)
Register sales for pro shop
Processed accounts receivables/payables
Process payroll
Meeting & travel planner
Planned/scheduled in-house and offsite activities
Maintained office policies as necessary
Processed new hires
Addressed employee queries regarding office management issues (i.e
Time sheets, finger punch system, travel arrangements, time off requests, staff coverage)
Coordinated with IT department re office computers
Managed contract and price negotiations with office vendors and service providers
Worked with the Chief Financial Officer to coordinate daily cash flow and produce financial worksheets
Trained new hires on office procedures and policies
Provided general support to visitors
Liaise with facility management vendors, including cleaning, catering and security services
Monitored security alarm system
Assisted front desk personnel as required (receptionist, answered telephones, building tours)
Proficient if Microsoft Word, Excel, and QuickBooks.

Credit Service Representative

Household Finance Corporation (HFC)/HSBC

01.2003 - 01.2007

Obtained client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
Reviewed transactions, product services, and billing inquiries
Delivered great customer service by responding to concerns regarding accounts and received an outstanding customer service award
Perform other duties assigned to me relating to customer service.