Open To Work
Faith Keaskowski
Operations Supervisor
Kingwood,TX
Work Preference
Overview
11
11
years of professional experience
1
1
Certification
Summary
Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
Group Leader
Leadec Industrial Services
02.2023 - 09.2025
- Promoted an inclusive safe work culture that prioritized teamwork while respecting individual strengths and perspectives.
- Implement cost-saving measures without compromising service quality.
- Enhance team capabilities with innovative training programs.
- Pioneered forward-thinking strategies, driving a 20% reduction in operational costs while maintaining high service quality.
- Implemented process improvements that increased efficiency in facility maintenance operations.
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Managed communication between customer and team members to streamline project execution and resolve issues promptly.
- Trained staff on safety protocols and best practices, fostering a culture of continuous improvement.
- Investigated problems and determined appropriate remedies.
- Supervised staff of 20+ in day-to-day activities.
- Created and implemented operational policies, processes and procedures to keep General Motors running smoothly with minimal downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
BDC Service Manager
Walker Chevrolet
01.2021 - 02.2023
- Analyzed customer feedback, identifying and implementing solutions that increased satisfaction scores by 10%.
- Monitored service logs meticulously, ensuring accurate records and timely follow-ups.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Facilitated customer service interactions, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring seamless scheduling and customer satisfaction.
- Provided expert advice on vehicle maintenance, enhancing customer understanding of services offered.
- Developed strategies to enhance client retention through proactive communication and follow-up initiatives.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Production Line Assembly Worker
Fiat Chrysler Automobiles (FCA) US LLC
10.2014 - 11.2020
- Operated assembly line machinery to ensure efficient production flow.
- Assembled vehicle components with precision, maintaining high quality standards.
- Collaborated with team members to enhance workflow and reduce downtime.
- Conducted quality inspections to identify defects and ensure compliance with specifications.
- Trained new employees on assembly procedures and safety protocols.
- Implemented process improvements that increased overall production efficiency.
- Monitored inventory levels and reported shortages to streamline operations.
- Maintained cleanliness and organization of work area for optimal safety and productivity.
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
Education
High School Diploma - General Studies
McHenry East High School
McHenry, IL06.2000
Skills
- Continuous improvement initiatives
- Root cause analysis
- Cost-saving measures
- 5S implementation
- Training and mentoring
- Complex Problem-solving
- Process monitoring and improvement
- Hazard identification
- Lockout and tagout procedures
- Safety training
Certification
- 30-hour General Industry Safety and Health - OSHA — 2023-02
- HazWhopper
- First Aid/CPR
- Communicating in the Language of Leadership
- Leadership Mindsets
- Executive Presence on Video Conference Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Summary
Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict
resolution, process optimization, and strategic planning, with flexible approach to evolving business
needs. Known for reliability, strong communication, and fostering productive work environment.
Timeline
Group Leader
Leadec Industrial Services
02.2023 - 09.2025
BDC Service Manager
Walker Chevrolet
01.2021 - 02.2023
Production Line Assembly Worker
Fiat Chrysler Automobiles (FCA) US LLC
10.2014 - 11.2020
High School Diploma - General Studies
McHenry East High School