FAITH M HUGHTO
Middletown,DE
Summary
Accomplished Quality Director that is well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
35
35
years of professional experience
Work History
Director/Regional Of Quality Management
Post Acute Medical
Dover, DE
12.2018 - Current
- Collaborated and apply root cause analysis guidance and establish effective corrective action plans
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
- Applied coaching techniques and tools to support managers and team members in improving performance
- Established and tracked quality department goals and objectives
- Implemented new quality assurance standards
- Monitored staff organization and suggested improvements to daily functionality
- Acted as First Responder in emergency situations, applying CPR and First Aid training
- Collaborated with different departments and levels of management to gain consensus on procedural documentation
- Preparation for Joint Commission and Department of Health
- Maintain compliance with Conditions of Participation
- Incident evaluation and follow-up
- Physician and Practitioner credentialing compliance
- Assisted Sussex site to develop goals for areas of focus
- Sussex committee member of ARC and Managerial Board
- Focused rounds at Sussex site
- Mentored and trained PAM Directors on Quality standards at acquisition sites
Adjunct Faculty-RN program
Delaware Technical Community College - Stanton Campus - Newark
Newark, DE
11.2017 - Current
- Selected appropriate materials to support student learning needs
- Integrated technology into classroom instruction for a well-rounded and modern approach
- Completed and submitted reports detailing course activities
- Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events
- Planned, evaluated and revised course content and course materials
- Supervised and evaluated students' laboratory work
- Guided students in using technology to support educational research
- Advised and mentored undergraduate students placed on academic probation
Corporate Clinical Consultant
Cadia Healthcare
Maryland Division
08.2018 - 12.2019
- Researched related literature regarding issues at hand
- Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Reviewed documentation for compliance with requirements and accuracy of information
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Participated in facility surveys and inspections made by authorized governmental agencies
Director Of Nursing, RN, MSN
Cadia Healthcare
, Middletown and Pike Creek locations
03.2009 - 08.2018
- Maintained exceptional Star rating
- Improved quality development through Quality Measure committee
- Collaborate with inter-department team to achieve quality care
- Conducted ongoing reviews of all programs to achieve targeted goals
- Oversight of wound care program with weekly rounding to review wound progression
- Analyzed nursing budget and strategies to reduce cost
- Initiation of Survey preparedness through Ready Q
- Participation in Mock Survey
- Oversight of re-hospitalization strategies to reduce rate
- Partnering with CCHS to reduce re-hospitalization rate through pilot program-CHF monitoring program- Cardiology and Associates
- Carelink oversight and trend monitoring
- Analyzation of prior authorization to reduce pharmacy cost
- Oversight of 100+ nursing personnel and 6 Department Heads performance appraisals
- Implementation of computer based Matrix electronic medical records
- Developed methods to decrease areas of focus through root cause analysis
- Functioned as Administrator in their absence
- Fall committee
- Led clinical team in delivering care services that promoted optimal resident health
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
- Educated staff on state and federal statutes, rules and regulations governing home care services
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
- Oversight of providers including NP's and Medical Director
Assistant Director of Nursing
Cadia Healthcare
Middletown, DE
01.2008 - 10.2009
- Directed the new hire United Manager program. Recruited, hired, led training programs for nursing staff
- Oversaw and managed 60 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism
- Self-directed with astute judgment skills. High level of personal accountability
- Closely monitored acute conditions
- Initiated facility-wide study to identify areas for process improvement
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Contributed substantially to successful department annual surveys
- Developed and implemented nursing care plans
- Delegated staff nurse duties
- Oversight of wound care program
- Implementation and maintenance of Point Click Care
- Partnered successfully with corporate consultants to assist in quality improvement goals
- Trained, coached and mentored staff to ensure smooth adoption of new programs
- Maintenance of Restorative program
- Increased Medicaid reimbursement through oversight of add on program
Plan of Care Coordinator/Clinical Liason
Cadia Healthcare
Middletown, DE
03.2007 - 10.2009
- Audits
- Medicaid Reimbursement
- Restorative Program
- Quality Improvement process
- Review hospital referrals and assessment of inpatient clients
- Hospital Chart Review
- Maintaining Bed census and availability
- Developed partnerships with local businesses to secure third party promotions
- Worked closely with clients to identify their needs and challenges and provide optimal care within skilled nursing facilities
- Cultivated and managed relationships with key clients, vendors and community partners
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Developed and produced all office flyer notifications for important policy changes, office news and events
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Provided patient and staff education
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
Floor Nurse/Relief Charge Nurse
Manor Care
Wilmington, DE
03.2003 - 03.2007
- Delivered updates in patient status and recorded all changes in medical records
- Monitored and tracked patient vitals to keep team informed of changing conditions
- Supported physicians during examinations and scans to assist with diagnostic procedures
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Collaborated with clinical team to assess patient needs, plan and modify care and implement interventions
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cared for wounds, provided treatments and assisted with procedures
- Performed functional assessments and physical examinations for admission and discharge to report changes in patient condition
- Administered controlled narcotics, inserted IVs and performed catheterizations
Per Diem Nurse
Presbyterian SeniorCare/Bayada/VNA
Wilmington, DE
02.1997 - 03.2003
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Adhered to strict safety measures by carefully determining proper dosages before administering medications
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern
- Provided complete care to home health patients, including physical assessments, medication and chronic disease management
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Implemented care plans for patient treatment after assessing physician medical regimens
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
Dialysis Technician
American Kidney Services
Newark, DE
01.1996 - 03.1997
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties
- Measured and recorded patients’ pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate
- Safely transported, transferred, and positioned patients on chairs for treatment
- Set up and operated dialysis machines for patients receiving treatment for kidney failure
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment
- Gathered, charted and analyzed patient history data and discussed key points with clinicians
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Education
Master of Science - Leadership and Management
Walden University
Minneapolis, MNBachelor of Science -
WILMINGTON UNIVERSITY
New Castle, DEAssociates -
DELAWARE TECHNICAL & COMMUNITY COLLEGE
DoverSkills
- Budgeting proficiency
- Effective staff coach
- Strategic planning capability
- Accomplished leader
- Knowledge of Medicaid/Medicare statutes and regulations
- Independent judgment and decision making
- Promotes positive atmosphere
- Abaquis Quapi program-quality control
- Matrix programming
- Director at Large for Delaware Council
- Process implementation
- Risk management processes and analysis
- Wound Care Manager
- Integration with IPC to assist in reducing re-hospitalization
- Carelink partnership through bundle program
- Adjunct clinical lab instructor for ASN students
Timeline
Director/Regional Of Quality Management
Post Acute Medical
12.2018 - Current
Corporate Clinical Consultant
Cadia Healthcare
08.2018 - 12.2019
Adjunct Faculty-RN program
Delaware Technical Community College - Stanton Campus - Newark
11.2017 - Current
Director Of Nursing, RN, MSN
Cadia Healthcare
03.2009 - 08.2018
Assistant Director of Nursing
Cadia Healthcare
01.2008 - 10.2009
Plan of Care Coordinator/Clinical Liason
Cadia Healthcare
03.2007 - 10.2009
Floor Nurse/Relief Charge Nurse
Manor Care
03.2003 - 03.2007
Per Diem Nurse
Presbyterian SeniorCare/Bayada/VNA
02.1997 - 03.2003
Dialysis Technician
American Kidney Services
01.1996 - 03.1997
Master of Science - Leadership and Management
Walden University
Bachelor of Science -
WILMINGTON UNIVERSITY
Associates -
DELAWARE TECHNICAL & COMMUNITY COLLEGE
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