Faith N. Mondragon
Fort Worth,TX
Summary
Dynamic hospitality professional with extensive experience at Horizon 76 American Grill House, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective complaint resolution and attention to detail. Skilled in cash handling and multitasking, consistently delivering high-quality dining experiences in fast-paced environments.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress Bartender
Horizon 76 American Grill House
05.2022 - 04.2025
- Trained new staff on service protocols and customer interactions to ensure high-quality dining experiences.
- Collaborated with kitchen staff to streamline order flow, enhancing efficiency during peak hours.
- Managed multiple tables simultaneously, delivering prompt and attentive service to all guests.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering repeat business.
- Crafted and served a variety of cocktails, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate drink orders during peak hours for efficient service.
- Provided exceptional customer service by building rapport with patrons and addressing inquiries promptly.
- Monitored alcohol consumption to ensure compliance with legal regulations and responsible serving practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress Manager
El Gabacho Tex-Mex Grill
04.2018 - 05.2022
- Supervised daily operations, ensuring high-quality service delivery and team efficiency.
- Trained staff on customer service standards and operational procedures to enhance performance.
- Managed scheduling and staffing to optimize labor costs while maintaining service levels.
- Coordinated inventory management, reducing waste through effective stock control practices.
- Implemented training programs that improved employee retention and skill development.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Fostered a positive work environment that encouraged team collaboration and motivation.
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Hostess Busser
La Hacienda Ranch
12.2016 - 04.2018
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen and waitstaff to enhance service efficiency.
- Assisted in training new hosts on procedures and customer service standards.
- Addressed guest inquiries and concerns to ensure satisfaction and comfort.
- Maintained cleanliness and organization of front-of-house areas during shifts.
- Monitored dining room activities to anticipate guest needs proactively.
- Implemented feedback from management to improve hosting processes consistently.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Trinity High School
Euless, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Menu memorization
- Time management
Certification
TABC Certified Food Handlers
Timeline
Waitress Bartender
Horizon 76 American Grill House
05.2022 - 04.2025
Waitress Manager
El Gabacho Tex-Mex Grill
04.2018 - 05.2022
Hostess Busser
La Hacienda Ranch
12.2016 - 04.2018
High School Diploma -
Trinity High School
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