Faith Yingling

Canine Coach

• Utilized effective problem-solving skills to defuse and resolve canine behavioral issues with positive reinforcement techniques.
• Monitored and managed multiple canines (40+) in both large and small spaces.
• Implemented effective strategies to maintain safety and security of canines and coaches in open play.
• Kept animals stimulated with variety of enrichment activities.
• Observed animals during different activities to identify possible illnesses or injuries requiring care.
• Established and maintained safe and clean working environment for animals; deep cleaning rooms with dog safe chemicals twice daily.
• Managed inventory of supplies and materials necessary for canine handling and care including tools to prevent dog fights.
• Completed and submitted daily paperwork and administrative duties related to canine care.
• Instructed and supervised volunteers and staff on proper animal handling procedures.

Front Desk Coordinator

• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with new and existing costumer.
• Greeted new visitors and customers upon arrival, checked them in, offered assistance, and answered questions. Presented sales pitch resulting in enrollment of new costumers.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Scheduled appointments in computer system. Recommended products based on solid understanding of individual customer needs and preferences.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Verified patient demographic information, copied documentation and provided information to customers and managers.
• Trained staff on front desk procedures and policies.
• Transcribed 30+ phone messages for entire office and relayed messages.
• Cleaned counters, computers, windows, and seating areas daily to improve first impression and moral.
• Maintained regular and consistent attendance and punctuality.
  Handled OLTP systems, payment processing, cash change and issuing of receipt.

Rover

• Observed and checked animals closely to understand individual needs, addressed needs of animal if injured.
• Assisted in restraining canines during medical procedures, safely dressing wounds and assessing if dog needed further attention form vet.
• Gave basic spa services as needed, ie., bathing, blowouts, brushing, etc. Preformed basic maintenance of; nails, teeth, and ears.
• Fed and watered dogs, tracked metrics such as overall health, behaviors, and diet to isolate and address concerns. Conveyed to pet parents pertinent information about their dog during overnight stays.
  Administered prescribed medications to animals based on individual needs.
• Utilized leashes, collars and harnesses for improved control of canine behavior escorting dogs to and from rooms, receiving and returning dogs to pet parents, and ensuring safety of dogs and people whilst in high stress environment.

• Skilled at working independently and collaboratively in team environment. Proven ability to learn quickly and adapt to new situations.
• Created and served 60+ brand-specific beverages focusing on speed, quality, and consistency with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Cross-sold and prepared pastries and food options with coffee and tea orders, boosting customer purchases.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd with quick, efficient service.
• Memorized recipes for specialty coffee and tea beverages and seasonal offerings.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Kept product inventory stocked during times of customer congestion and high demand.
• Performed QA assessment of final product prior to delivery.
• Maintained regular and consistent attendance and punctuality.