Faiz Badmus
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Academy Sports Outdoors
2022.07 - 2024.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Insurance Analyst
AbbVie
2020.11 - 2023.02
- Provided exceptional customer service by promptly addressing inquiries, concerns, and requests related to policy changes.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented new call center software, improving efficiency and reducing average call handle time.
Customer Service Representative
Comcast
2020.03 - 2021.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Seven Lakes High School
Katy, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Medical terminology knowledge
- Patient confidentiality
- Insurance Verification
- Call center experience
- Microsoft Office
- Computer Skills
- Inbound and outbound calls
Timeline
Customer Service Representative
Academy Sports Outdoors
2022.07 - 2024.03
Insurance Analyst
AbbVie
2020.11 - 2023.02
Customer Service Representative
Comcast
2020.03 - 2021.04
High School Diploma -
Seven Lakes High School
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