FAIZA A.Firin
Columbus,USA
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Radiology Support Specialist
Mount Carmel Health System
09.2024 - Current
- Support patient care in imaging services, ensuring patient safety and quality care aligned with national standards
- Assist technologists with patient procedures, performing technical and non-technical tasks, including patient assessments
- Manage Radiology Information System (RIS), entering orders, tracking, and validating imaging reports
- Provide clerical support in releasing imaging studies to physicians and other facilities for continuity of care
- Receives and prepares all filmless exams, ensuring all patient information from outside clinics is present and accurate
- Locates and requests previous exams
- Sends out and receives dictation and transcription
- Prepares and faxes STAT reports to corresponding healthcare providers
- Processes final reports makes corrections as needed, and delivers to courier
- Collates paperwork for all exams and delivers to billing
- Files, answers phones and serves a courier as needed
- Maintained detailed documentation of support interactions, ensuring valuable insights were preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Radiology Support Associate
Radiology Partners
04.2017 - Current
- Problem-solving for patients, referring physicians, and radiologists
- Facilitating call patching from referring physicians to radiologists and radiologists to referring physicians
- Operated a high-volume phone system and maintained daily direct and indirect client relations operations including acting as a point of contact for patients and handling the high-volume phone system
- Call STAT reads and pertinent positives to referring physicians on behalf of radiologists
- Ensure results are given to a healthcare professional who is accountable for the patient
- Answer general questions about reporting and tests (as appropriate and within HIPAA guidelines)
- Relay Radiologist provided feedback to technologists (exam correction communication notes)
- Send faxes to referring physicians
- Follow up with healthcare professionals regarding requests made on behalf of Radiologists
- Updating PACS and reporting system when appropriate
- Answer general questions about reporting and tests (as appropriate and within HIPAA guidelines).
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Reduced response times for client issues through effective prioritization and task management.
- Demonstrated computer skills in data entry and answered abroad variety of inquiries.
Office Administration / Patient Aid
Unity Home Healthcare
01.2008 - Current
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
- Updates job knowledge by participating in educational opportunities
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
- Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Insurance benefits presentation to patients / client
- Administrative work / bookkeeping
- Completion of claim forms
- Medical billing procedure handling
- Signature verification
- Data entry
- Supervision work
- Adhering to each insurance carrier's policies and procedures
- Software based medical data/charts analysis
- Interaction with healthcare providers
- Billing work of insurance companies
- Documenting all activities using the right medical terms
Verifications Specialist
HMS
06.2019 - 12.2019
- Perform as subject matter expert in all aspects of the verification process
- Understand verification platform
- Grasp software and carrier access methods
- Training
- Complete coaching and counseling form weekly for each team member
- Monitor Verification Representatives' phone calls and provide feedback.
- Identify areas needing training and report to the supervisor.
- Quality Assurance.
- Review feedback from the quality Assurance team and counsel team members.
- Master day-to-day knowledge of the Verification department and follow best practices
- Report carrier issues using the proper forms and communication channels
- Verify insurance policies (as requested) and maintain a quality score of 95% accuracy or better
- Assist the corporate Quality Assurance department with Quality Assurance work as directed
- Investigate and resolve data inconsistencies
- Suggest areas for process and procedural improvement and report to the supervisor
- Perform internal department production audits
- Audit Verification Representatives work for accuracy
- Audit verified insurance policies for accuracy
- Approve batch or send back for re-work.
Nursing Assist/Unit clerk
OhioHealth Riverside Methodist Hospital
04.2023 - Current
- Actual Experience in patient Assessment, as well as in creating and implementing care Plans
- Assisting direct Patient care and supporting the nursing and clerical teams in maintaining a safe ward environment
- Responsible for Direct care of up to 9 Patients at one Time
- Displayed Strong Clinical skills in assessing vital signs, and Followed up with timely and accurate medical record-Keeping Procedures
- Performing lab draws and Glucose Checks, and providing pre- and post-operative care
- Escorting patients within the trust and externally as required; and supporting patients with feeding difficulties
- Assisting Patients with their hygiene and supporting registered nurses in providing pressure area care as required
- Assisting Patients to choose meals and supporting that limited mobility
- Measuring and recording temperature, Pulse, respiratory rate and blood pressure of non-acute patients
- Reporting all changes noted in patient’s conditions to the registered Nurse
- Obtaining Urine Samples, testing and documenting the results as required by the registered nurse
- Maintaining clear and effective communication with patients, their relatives, visitors and Other trust Staff
- Well versed in Providing assistance to doctors and physicians in performing critical care duties
- Responding to Various Life-saving scenarios by using set protocol and standards
- Interfaced extensively with patients, staff personal, orthopaedic surgeons and neurologist
- Observed and reported changes in patients’ conditions and other matters of concern
- Performed ambulatory therapeutic treatments such as range of motion, gait training, and whirlpool baths
- Preserve Patient Dignity and minimize discomfort while carrying out Duties such as Bedpan changes, diapering, emptying drainage bags and bathing
- Ensured the proper use of equipment and medical devices such as wheel chairs, braces and splinters
- Transported patients to and from hospital for emergency care and scheduled tests
- Assisted patients with personal hygiene, grooming, meals, and other needs requiring immediate attention
- Maintained sanitary neatness and safety conditions of rooms in compliance with mandatory regulations
- Communicates any known issues with all pertinent parties (nursing, nutrition, etc.)
- Demonstrates appropriate phone manners and customer service skills
- Completes assignments and follows through on patient/resident requests
- Keeps job materials and supplies well organized for quick retrieval
- Inventories unit floor stock and generates order for FSW to gather and prepare
- Delivers and rotates floor stock to units
- Works efficiently to assure timely setup of special functions
- Assist licensed clinicians in the provision of direct and indirect patient care on assigned unit
Billing/medical record specialist
Ortho Spine Rehabilitation centre. Inc.
02.2009 - 03.2010
- Insurance benefits presentation to patients / clients
- Administrative work / bookkeeping
- Completion of claim forms
- Medical billing procedure handling
- Signature verification
- Data entry
- Supervision work
- Adhering to each insurance carrier's policies and procedures
- Software based medical data/charts analysis
- Interaction with healthcare providers
- Billing work of insurance companies
- Documenting all activities using the right medical terms
pharmacy tech
Medco
01.2006 - 12.2008
- Receive and fill prescription requests (from nurses, hospitals, and patients)
- Prepare, price, and file prescriptions for the pharmacist to check
- Prepare insurance claim forms
- Answer phones
- Maintain inventory for over the counter medication
- Maintain patient profiles
- Handle money/cashier duties
- Retrieving prescription orders
- Counting, pouring, measuring and weighing tablets and medications
- Mixing medications
- Selecting the proper prescription container
- Creating prescription labels
- Preparing insurance claim forms
- Maintaining patient profiles
- Completing cash register transactions
- Taking inventory of over-the-counter medications
- Being aware of the latest medicines and their availability
Education
Associate of Applied Science - Radiology Technologist
Fortis College
Westerville, Ohio07.2013
Medical billing and coding -
Stratford career institute
Town of Mount Royal, Queen City07.2006
High School Diploma -
Continental Academy
Miramar, Florida07.2004
Skills
- Expert in vein EKG
- Billing
- Electronic Medical Records(EMR)
- Medical Documentation and credentialing
- Managing busy loads
- Working effectively and accurately under pressurized conditions
- Working proactively within multi-disciplinary teams
- First Aid
- Record of reliability and responsibility
- Excellent Communication
- Interpersonal skills
- Privacy/HIPAA Regulations
- Windows
- Microsoft Office Tools
- Word
- Excel
- Access
- PowerPoint
- Internet
- Remote support
- Technical assistance
- Technical troubleshooting
- Empathy and patience
- Data collection
- Problem-solving
Profile
Female, American, Columbus, Ohio, 01/15/84
Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Certified Nursing Assistant (CNA)
Languages
Arabic
Native or Bilingual
English
Full Professional
Swahili
Professional Working
Timeline
Radiology Support Specialist
Mount Carmel Health System
09.2024 - Current
Nursing Assist/Unit clerk
OhioHealth Riverside Methodist Hospital
04.2023 - Current
Verifications Specialist
HMS
06.2019 - 12.2019
Radiology Support Associate
Radiology Partners
04.2017 - Current
Billing/medical record specialist
Ortho Spine Rehabilitation centre. Inc.
02.2009 - 03.2010
Office Administration / Patient Aid
Unity Home Healthcare
01.2008 - Current
pharmacy tech
Medco
01.2006 - 12.2008
Medical billing and coding -
Stratford career institute
High School Diploma -
Continental Academy
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Certified Nursing Assistant (CNA)
Associate of Applied Science - Radiology Technologist
Fortis College
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