Faiza Hashmi
katy,TX
Summary
Dynamic customer service professional with extensive call center experience at Agero, adept at enhancing customer satisfaction through active listening and critical thinking. Proven track record in resolving complex billing issues and utilizing CRM software to streamline operations, achieving a 20% improvement in efficiency. Skilled in relationship building and complaint handling, ensuring exceptional service delivery.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Agero
05.2025 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
CSR
VIRTOUSO LEGAL SERVICES
12.2023 - Current
- Managed client inquiries and provided accurate legal information to enhance service quality.
- Assisted in resolving customer issues, ensuring timely follow-up and satisfaction.
- Maintained detailed records of client interactions using CRM software for efficient tracking.
- Collaborated with legal teams to streamline communication and improve case handling processes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
High School Diploma -
Monte Carlo
Pakistan Karachi06-2009
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Relationship building
- Microsoft outlook
Certification
- Sales Essentials Certificate
Timeline
CSR
Agero
05.2025 - Current
CSR
VIRTOUSO LEGAL SERVICES
12.2023 - Current
High School Diploma -
Monte Carlo