Faiza Jama
Richfield,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Macys Department Store
Bloomington, MN
12.2023 - 06.2024
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Cashier
JCPenney
Rosedale, MN
07.2023 - 12.2023
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Customer Service Cashier
Burlington
Richfield, MN
01.2023 - 06.2023
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
Languages
Arabic
Full Professional
somali
Full Professional
English
Professional
Timeline
Customer Support Specialist
Macys Department Store
12.2023 - 06.2024
Customer Service Cashier
JCPenney
07.2023 - 12.2023
Customer Service Cashier
Burlington
01.2023 - 06.2023
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