FAIZA UMER
Systems Analyst
Levittown,NY
Summary
Experienced and solutions-driven Systems Analyst with over a decade of success in healthcare IT, specializing in clinical application integration, pharmacy informatics, and enterprise system support. Expertise in analyzing and optimizing IT systems to enhance operational efficiency through advanced troubleshooting, seamless system integration, and precise data analysis. Renowned for collaborative teamwork and delivering reliable results while adapting to evolving project requirements. Proven track record in leading system implementations, resolving complex HL7 interface issues, and supporting critical Epic-adjacent applications across extensive hospital networks.
Overview
17
17
years of professional experience
Work History
Systems Analyst
Altera for Northwell
11.2022 - Current
- Spearhead system integration between Epic and critical pharmacy systems (Pyxis ES, Omnicell, BD Alaris), ensuring compliance with medication ordering, dispensing, and billing protocols.
- Diagnose and resolve HL7 messaging issues by analyzing segment mismatches and collaborating across teams to implement lasting solutions.
- Maintain TMA mapping tables for accurate and standardized data transfer across Epic and ancillary systems, enhancing cross-system reliability.
- Provide 24/7 high-priority on-call support for all Northwell facilities, resolving incidents with minimal downtime and ensuring clinical continuity.
- Lead system go-lives and upgrades, coordinating with pharmacy informatics and IT teams to ensure successful rollouts with minimal clinical disruption.
- Enhanced system efficiency by identifying and resolving complex technical issues.
Systems Analyst
Altera for Northwell
10.2019 - 11.2022
- Led CDM (Charge Description Master) analysis and implementation across multiple facilities, ensuring alignment with clinical and billing operations.
- Proactively identified potential downstream system risks and provided mitigation strategies that minimized configuration-related disruptions.
- Developed and tested charge configurations in non-prod environments, achieving 100% defect-free deployments to production.
- Interpreted HL7 message structures and maintained messaging accuracy for system interoperability across EHRs and ancillary platforms.
- Authored and maintained clear, SOP-compliant documentation that supported knowledge sharing, audits, and system lifecycle activities.
QA Analyst/Tester
Allscripts for Northwell
10.2016 - 10.2019
- Collaborated with clinical SMEs and application developers to build test plans that accurately reflected user scenarios and edge cases.
- Facilitated UAT (User Acceptance Testing) with cross-disciplinary stakeholders, ensuring clinical accuracy before production rollouts.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Maintained versioned test documentation to support all phases of the application lifecycle and continuous quality improvement.
- Delivered on-site testing and troubleshooting support during major activations, contributing to seamless transitions and user adoption.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
Compliance/QA Analyst
Debt Compliance Services
04.2016 - 10.2016
- Developed functional and regression test cases for enterprise debt management systems, increasing defect detection by 30%.
- Executed rigorous UAT for internal applications, validating business logic, form workflows, and UI functionality across platforms.
- Documented and tracked bugs in Quality Center, facilitating clear communication with developers and reducing resolution time.
- Conducted link validation and data accuracy testing on client portals, ensuring reliable and intuitive user interfaces.
- Contributed to compliance audit preparation by maintaining traceable QA documentation aligned with regulatory standards.
Legal Analyst
Tory Burch LLC
05.2016 - 08.2016
- Built geospatial mapping tools for global retail locations using Google Maps and internal datasets, supporting strategic expansion planning.
- Monitored and enforced anti-counterfeit policies by tracking IP violations across online marketplaces, aiding brand protection efforts.
- Created automated Excel-based billing systems that improved invoice accuracy and reduced processing time by 40%.
- Coordinated legal documentation and cross-border authorization processes for brand enforcement actions.
- Produced internal newsletters using Microsoft Publisher, increasing stakeholder engagement with legal and compliance update.
BA/Compliance Analyst
National Football League
11.2015 - 03.2016
- Managed manual and regression testing during a secure compliance system upgrade supporting 1,000+ internal users.
- Identified system defects and coordinated with Agile teams for iterative fixes, improving system performance before production.
- Conducted SharePoint-based compliance reviews for over 4,000 part-time Super Bowl employees, flagging risk cases.
- Designed compliance audit dashboards based on Know Your Customer (KYC) principles to enhance decision-making.
- Compiled and presented quarterly reports on compliance trends to senior legal and HR stakeholders.
QA/BA
NYC District Council of Carpenters
01.2013 - 12.2014
- Led QA efforts for “Operation Watchdog,” a self-policing mobile platform rolled out to 19,000+ union members via eT1 tablets.
- Designed end-to-end test plans for real-time man-hour reporting and grievance system upgrades, reducing error rates.
- Participated in all phases of interface and system testing, from test script creation to defect triaging.
- Supported field deployment and training for Motorola tablet users, ensuring successful onboarding and adoption.
- Produced detailed defect logs and test summaries to support ongoing system maintenance and future enhancements.
Junior Project Manager
Custom FX Inc.
09.2008 - 01.2012
- Directed residential and commercial AV projects from pre-sales scoping to post-installation support, improving client retention.
- Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
- Collaborated with senior leadership to define project goals, estimate timelines, and manage customer expectations.
- Created parts lists, pricing sheets, and warranty documentation to ensure cost control and clarity.
- Provided on-site supervision and technical support during critical client system setups.
Education
Bachelor of Arts - Sociology, Economics and Law & Policy
Baruch College (CUNY)
New York06-2012
Skills
- Health IT management
- Workflow optimization in healthcare
- HL7 interface problem-solving
- Formulary management
- Integration of Epic and pharmacy systems
- Regression and end-to-end testing experience
- Effective stakeholder engagement
- Technical content creation
- Proficient in Agile practices
- System implementation support
Languages
Urdu
Native or Bilingual
Hindi
Professional Working
Punjabi
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Software
Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, OneNote)
Microsoft Excel (advanced features like PivotTables, VLOOKUP, macros)
SQL
Microsoft Teams
Windows (Windows 10, Windows 11)
Accomplishments
- Led upgrade projects to improve Clinical Documentation and Knowledge Based Charting performance by 80-100%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Data analysis and visualization
Creative writing
Spending time with family
Community organizing
Running
Puzzles
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsTimeline
Systems Analyst
Altera for Northwell
11.2022 - Current
Systems Analyst
Altera for Northwell
10.2019 - 11.2022
QA Analyst/Tester
Allscripts for Northwell
10.2016 - 10.2019
Legal Analyst
Tory Burch LLC
05.2016 - 08.2016
Compliance/QA Analyst
Debt Compliance Services
04.2016 - 10.2016
BA/Compliance Analyst
National Football League
11.2015 - 03.2016
QA/BA
NYC District Council of Carpenters
01.2013 - 12.2014
Junior Project Manager
Custom FX Inc.
09.2008 - 01.2012
Bachelor of Arts - Sociology, Economics and Law & Policy
Baruch College (CUNY)
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