Faizan Aslam
Jersey City,NJ
Summary
Enrollment Support with over 3 years of experience in assisting students with transcript requests. Acquainted with CRM tools like Colleague and higher education platforms such as CourseDog. Demonstrated expertise in course creation for upcoming semesters, underpinned by strong computer literacy skills. Committed to optimizing enrollment processes and enhancing student engagement.
Overview
7
7
years of professional experience
Work History
TFT Administrative Assistant
Hudson County Community College
Jersey City, New Jersey
12.2024 - Current
- Managed confidential files for the Registrar's Office in accordance with FERPA guidelines.
- Developed a comprehensive 'How-To' guide for registrar-related processes, providing step-by-step instructions for faculty, staff, and students.
- Conducted Webex training on requesting Registrar events in CourseDog and ordering transcripts
- Maintained data integrity by updating student records and troubleshooting discrepancies.
- Managed student registration and course drop processes, ensuring accurate enrollment records.
Enrollment Support
Hudson County Community College
70 Sip Ave, NJ
09.2020 - 12.2024
- Proficient in using administrative software such as Colleague and CourseDog for course scheduling
- Processed transcript requests using software applications such as Colleague
- Maintained accurate records of all outgoing transcripts.
- Scanned documents into electronic filing system for permanent storage.
- Answered phone calls from students inquiring about their transcripts.
- Assisted students with enrollment and degree verifications via the National Student Clearinghouse
- Compiled statistical data related to transcript production activity levels.
Federal Work Study, ITS
Hudson County Community College
Jersey City, NJ
09.2018 - 06.2020
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Tracked service requests through a ticketing system such as Track-it
Education
Associate of Science - Medical Science - Pre-Professional Pre-Nursing AS
Hudson County Community College
Jersey City, NJ12-2023
High School Diploma -
William L. Dickinson High School
Jersey City, NJ06-2014
Skills
- Customer service
- Computer Proficiency
- Troubleshooting and Diagnostics
- Problem Solving and Critical Thinking
- Adaptability and Learning
- Microsoft 365: Word, Excel, and PowerPoint
- Technical Writing
- Fluent in Urdu
Timeline
TFT Administrative Assistant
Hudson County Community College
12.2024 - Current
Enrollment Support
Hudson County Community College
09.2020 - 12.2024
Federal Work Study, ITS
Hudson County Community College
09.2018 - 06.2020
Associate of Science - Medical Science - Pre-Professional Pre-Nursing AS
Hudson County Community College
High School Diploma -
William L. Dickinson High School
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