Faizan Fayyaz
Application Support Specialist
Portsmouth,Hampshire
Summary
Results-driven IT Technical Specialist with 6 years of experience in troubleshooting, network management, and software development. Proven track record in providing Level 2/3 technical support for applications and packages, making technical recommendations, and resolving system problems. Skilled in database queries, log files interrogation, and application error documentation. Experienced in installing, configuring, and supporting network equipment in data center environments. Passionate about optimizing systems and enhancing operational efficiency. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Area of expertise and working in 24/7 uptime environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Application and Package Support Specialist
Kyndryl Portsmouth
12.2021 - Current
- Provide Level 2/3 technical support for applications (MUSP & User Gateway) and packages (i.e., Payplus, NetReveal, SIC/GMP, SWIFT, MQ, Connect Direct, Maximo, Critix and Production etc.)
- Make technical recommendations to technical leads for problem resolution
- Resolve and/or implement workarounds for problems with the CLS application and its associated packages
- Perform application and package KSRs, configuration updates, hot fixes, member on boarding, etc
- Provide application support for site/local failovers and D/R tests
- Perform problem determination through database queries, log files interrogation, application error documentation, and Action Database
- Execute MQ system message repair on behalf of CLS (SMR process).
Data Center Support Engineer (Remote)
Smart Techno Services LTD
07.2021 - 11.2021
- Working on a contract to provide external IT support to data centers at various locations in Hungary
- Installing, configuring, and supporting network equipment including routers, servers, and switches
- Collaborating and developing ideas to improve data center operations and efficiency
- Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders
- Supported the development and testing of new software applications, ensuring a smooth transition to production.
IT Support
Euro CUP Budapest
01.2021 - 02.2021
- Established and maintained secure networks, ensuring data and systems were secure and compliant with industry standards
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management.
Billing Support Analyst
INNIO Budapest
12.2019 - 07.2020
- Analyzed and summarized complex financial data to inform management decisions and evaluate business performance
- Developed and implemented policies and procedures to streamline the accounts receivable process, resulting in a reduction in overdue payments
- Generated financial reports that accurately tracked the company's performance and identified areas for cost savings.
Education
B.Sc -
University of Pecs
02.2021
Pre-Engineering -
Punjab College of information and technology
09.2015
Skills
- Advanced Scripting and Automation (PowerShell, Python, Bash)
- Software Deployment and Packaging (SCCM, Intune, MSI, Docker)
- Application Performance Monitoring and Troubleshooting (New Relic, Nagios, Logs)
- Cloud Platforms and Virtualization (AWS, Azure, VMware, Docker)
- Security Best Practices and Compliance (GDPR, HIPAA, Security Patching)
- Database Management and SQL (MySQL, SQL Server, Oracle)
- ITIL and Change Management (Maximo, ServiceNow and Zendesk)
- System monitoring
- Customer Support
- Problem Resolution
Details
Portsmouth, United Kingdom, +447838662324, fznfayyaz@gmail.com
Personal Information
Title: APPLICATION AND PACKAGE SUPPORT SPECIALIST
References
References available upon request
Certification
Technical Support Fundamentals, COURSERA
Microsoft Certified: Azure Fundamentals, COURSERA
ML-Operations with Google Cloud Training, COURSERA
Key Principles of Change Management, KYNDRYL
Key Principles of Major Incident Management, KYNDRYL
Languages
English
Full Professional
Timeline
Application and Package Support Specialist
Kyndryl Portsmouth
12.2021 - Current
Data Center Support Engineer (Remote)
Smart Techno Services LTD
07.2021 - 11.2021
IT Support
Euro CUP Budapest
01.2021 - 02.2021
Billing Support Analyst
INNIO Budapest
12.2019 - 07.2020
B.Sc -
University of Pecs
Pre-Engineering -
Punjab College of information and technology
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