Faizan Hashmi
Cleveland,OH
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, evidenced by roles at Marriott and Hilton. Excels in critical thinking and customer service, adept at resolving conflicts with empathy and boosting satisfaction. Achieved top health inspection scores through rigorous hygiene standards, demonstrating a blend of hard and soft skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Marriott
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food and Beverage Supervisor
Hilton
09.1996 - 03.2020
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Sales Associate
Motorcars Honda
03.2000 - 04.2001
- Engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Business Administration
Cleveland State University
Cleveland, OHAssociate of Arts - Business Administration
Cuyahoga Community College
Cleveland, OH1992
Associate of Science - Computer
Cuyahoga Community College
Cleveland, OH1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
Marriott
04.2021 - Current
Sales Associate
Motorcars Honda
03.2000 - 04.2001
Food and Beverage Supervisor
Hilton
09.1996 - 03.2020
Bachelor of Arts - Business Administration
Cleveland State University
Associate of Arts - Business Administration
Cuyahoga Community College
Associate of Science - Computer
Cuyahoga Community College
Similar Profiles
Antonio TerrellAntonio Terrell
Guest Service Representative at MarriottGuest Service Representative at Marriott
Michelle DavisMichelle Davis
Executive Concierge at MarriottExecutive Concierge at Marriott
Areej Mohsen AlotaibiAreej Mohsen Alotaibi
Paymaster at MarriottPaymaster at Marriott
Skylar ReynoldsSkylar Reynolds
Front Desk & Sales Administrative Assistant at MarriottFront Desk & Sales Administrative Assistant at Marriott
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.