Fajean Smith
Dallas
Summary
Highly professional and respectful employee with 10+ years of customer service, clerical, and administrative experience, skilled at meeting strict deadlines while ensuring data accuracy and confidentiality. Demonstrates patience and empathy when handling customer inquiries and maintains composure in challenging situations. Adept at multi-channel communication, process management, and problem-solving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Claims Adjuster Assistant
Allied Solutions
05.2025 - Current
- Supported licensed adjusters by conducting initial investigations for CPI, VSI, and GAP claims.
- Ensured timely distribution of acknowledgment letters, First and Second Notice letters, and Lack of Response letters (LORs) via email.
- Reviewed initial claim submissions to verify accuracy and completeness of required documentation, including enrollment records, GAP waivers, finance contracts, payment histories, subrogation documents, and primary insurance settlement checks and breakdowns.
- Communicated directly with lenders to resolve documentation discrepancies and obtain missing information to keep claims moving forward.
- Processed claim closures within the system due to lender non-response, claim withdrawals, or borrower cancellations.
Court Clerk
City Of Balch Springs
05.2024 - 04.2025
- Filed citations, scheduled court dates, and scanned documentation into the case management system with accuracy and timeliness.
- Attended court hearings and trials with the judge and prosecutor, recording official outcomes and dispositions.
- Maintained and updated the warrant log, cleared active warrants, and corrected defendant personally identifiable information (PII) as needed.
- Printed, mailed, and scanned courtesy reminders for upcoming court dates and subpoenas for officers and witnesses.
- Prepared and distributed court dockets for judges and prosecutors, and notified officers via email of scheduled court appearances.
Collections Agent
Genpact
05.2023 - 05.2024
- Handled inbound and outbound calls to notify customers or authorized contacts of past-due balances and assess their ability to bring accounts current.
- Assisted customers with processing same-day payments, setting up future payment arrangements, and resolving balances in full.
- Explained billing statements and payment plans to ensure customer understanding.
- Guided customers through online portal setup, enrollment in eStatements, and autopay activation to promote on-time payments.
Savings Specialist
Genpact
05.2023 - 05.2024
- Assisted customers via phone and chat with inquiries related to Apple Savings accounts, providing accurate information and routing to appropriate departments when needed.
- Guided customers through the setup and activation of Apple Savings accounts, troubleshooting technical and account-related issues.
- Supported customers with adding beneficiaries, linking external bank accounts, and transferring funds to and from external accounts.
Court Clerk II
Dallas County
11.2018 - 08.2020
- Directed defendants to the appropriate court, division, or department based on case type and legal needs.
- Assisted defendants by phone and in person with information regarding future court dates, active and aged warrants, and pending or archived cases.
- Prepared, filed, and scanned official court documents into OnBase and conducted background checks as required.
- Processed and discharged bonds in accordance with court procedures.
- Sorted and distributed court mail to the appropriate departments.
Customer Service Representative
Teleperformance
07.2017 - 02.2018
- Assisted customers with placing online orders, including manually processing orders for customers experiencing technical difficulties and tracking existing orders.
- Issued service concessions and credits to resolve customer concerns and enhance the overall customer experience.
- Processed exchanges, returns, and replacements for damaged or incorrect merchandise in a timely manner.
- Coordinated delivery and assembly scheduling for bulk merchandise to ensure accurate and on-time service fulfillment.
Reservation Associate/Chat Agent
TELVISTA
11.2015 - 06.2017
- Delivered high-quality, professional customer service through phone, live chat, and email support channels.
- Assisted guests with flight changes, rebookings, and cancellations in accordance with company policies.
- Reviewed and approved medical documentation and death certificates to support emergency travel requests.
Education
High School Diploma -
Lloyd V Berkner
Richardson, TXSkills
- Strong ability to work independently and collaboratively within a team environment
- Demonstrated good judgment, initiative, and adaptability in fast-paced settings
- Excellent organizational, time management, and multitasking skills
- Ability to prioritize workload and manage high-volume tasks efficiently
- Quick learner with aptitude to grasp new processes and technologies
- Strong written and verbal communication skills
- Effective in conflict resolution and analytical problem-solving
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Timeline
Claims Adjuster Assistant
Allied Solutions
05.2025 - Current
Court Clerk
City Of Balch Springs
05.2024 - 04.2025
Collections Agent
Genpact
05.2023 - 05.2024
Savings Specialist
Genpact
05.2023 - 05.2024
Court Clerk II
Dallas County
11.2018 - 08.2020
Customer Service Representative
Teleperformance
07.2017 - 02.2018
Reservation Associate/Chat Agent
TELVISTA
11.2015 - 06.2017
High School Diploma -
Lloyd V Berkner