Highly respectful employee with over 10+ years of customer service and clerical experience, meeting strict deadlines, ensuing data integrity and confidentiality while handling customers calls with patience and empathy. Capable of remaining composed in all types of difficult situations.
Work effectively independently as well as apart of a team
Exercise good judgment and initiative
Strong organizational and time management skills
Ability to manage priorities and workflow in a high-volume production environment
Ability to grasp new processes quickly
Adaptable to changes within a fast paced environment
Excellent written and verbal communication skills
Good analytical and conflict management skills
Proficient with Microsoft applications (eg Outlook, Excel, Word, and Powerpoint)