Fajean Smith
Forney,TX
Summary
Highly respectful employee with over 10+ years of customer service and clerical experience, meeting strict deadlines, ensuing data integrity and confidentiality while handling customers calls with patience and empathy. Capable of remaining composed in all types of difficult situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Court Clerk
CITY OF BALCH SPRINGS
05.2024 - Current
- Filed citations, set them for court, and scan them in
- Sat through trials/court hearings with the judge and prosecutor, recording the outcome
- Maintained Warrant Log, cleared warrants, and updated defendants PII if necessary for warrant corrections
- Print, mailed, and scanned in courtesy letters reminding defendants of upcoming court dates and subpoenas for officers and witnesses
- Prepared court dockets for the prosecutor and judge and alerted officers via email of upcoming dockets they are set to appear for
Savings Specialist
Genpact
05.2023 - 05.2024
- Assisted customers via Chat and by phone with Apple Savings account inquiries and directing them to other departments when necessary
- Helped troubleshoot and walk customers through setting up a Savings account through their Apple
- Assisted customers with adding beneficiaries to their account, the linking of external accounts and transferring to and from external accounts
Collections Specialist
Genpact
05.2023 - 05.2024
- Received inbound calls and made outbound calls notifying customer or authorized contact of past due balance and inquiring about customers ability to bring account current
- Helped customers process payments or set up future payments to bring account current or pay off account in full
- Helped customers with the understanding of their statements and plan
- Guided customers through setting up online portal, opting in for Estatements, and setting up autopay
Clerk II: Criminal Division
Dallas County
11.2018 - 08.2020
- Directed defendants to the correct court or department
- Assisted defendants by phone and in person w information regarding future court dates, active and aged warrants, and pending and archived cases
- Prepped, filed, and scanned in court documents into OnBase and performed background checks
- Discharged bonds
- Sorted mail by court
Customer Service Representative
Teleperformance
07.2017 - 02.2018
- Provided assistance to customers placing online orders, manually placing orders for customers experiencing technical issues and helping track orders that have already been placed
- Issued concessions to customers for unpleasant experiences with services or products
- Processed requests for exchanges, returns, and/or replacement of damaged or incorrect items
- Scheduling delivery and assembly of bulk items
Reservation Associate/Chat Agent
Telvista
11.2015 - 06.2017
- Delivered professional and high quality customer service via phone, live chat and email
- Assisted guests with flight modifications and cancellations
- Reviewed and approved medical documents and death certificates
Customer Service Representative
Verified Customer Service
07.2015 - 10.2015
- Actively listened to and documented customer's post-trip grievances, compensating them for their experience by issuing travel vouchers, a check, or credit back to the original form of payment
- Provided web support for Greyhound, Road Rewards, and YoBus website
- Provided customer with ticket information and assisted them with ticket modifications
Education
High School Degree -
L.V. Berkner High School
Richardson, TX01.2014
Skills
Work effectively independently as well as apart of a team
Exercise good judgment and initiative
Strong organizational and time management skills
Ability to manage priorities and workflow in a high-volume production environment
Ability to grasp new processes quickly
Adaptable to changes within a fast paced environment
Excellent written and verbal communication skills
Good analytical and conflict management skills
Proficient with Microsoft applications (eg Outlook, Excel, Word, and Powerpoint)
Certification
Property & Casualty License, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Court Clerk
CITY OF BALCH SPRINGS
05.2024 - Current
Savings Specialist
Genpact
05.2023 - 05.2024
Collections Specialist
Genpact
05.2023 - 05.2024
Clerk II: Criminal Division
Dallas County
11.2018 - 08.2020
Customer Service Representative
Teleperformance
07.2017 - 02.2018
Reservation Associate/Chat Agent
Telvista
11.2015 - 06.2017
Customer Service Representative
Verified Customer Service
07.2015 - 10.2015
High School Degree -
L.V. Berkner High School
Property & Casualty License, Present
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