Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Accomplishments
Volunteer Experience
Languages
References
Timeline
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Fajr Hafeez

New York,NY

Summary

Resourceful University student with strong analytic skills and a demonstrative commitment to providing excellent customer service. Proven success in managing academic events and volunteer experience, showcasing strong organizational abilities. A creative problem-solver who takes initiative and excels in a team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Carnegie East Housing
New York, NY
06.2024 - 08.2024
  • Extended assistance to visitors and senior residents, while offering a warm welcome.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Answered and directed incoming calls using multi-line telephone system.

Salesperson

Applebee's Grill + Bar in times square
New York, NY
01.2021 - 01.2024
  • Focused on capturing and marketing images of diverse individuals visiting Times Square.
  • Developed and executed sales strategies to achieve quota targets.
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Collaborated with team members to develop effective sales plans.

Front Desk Intern

Optum clinic
Paramus, NJ
06.2023 - 09.2023
  • Developed expertise in efficiently organizing patient appointments.
  • Handled incoming calls, scheduled appointments, and performed front desk tasks.
  • Assisted with check-in and check-out procedures for guests.
  • Organized paperwork, including filing documents and updating guest profiles.
  • Maintained lobby appearance
  • Performed administrative tasks such as photocopying, faxing, and scanning documents.

Cashier

Popeyes
New York, NY
01.2021 - 01.2023
  • Efficiently handled customer orders with meticulous attention to detail.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Waitress

Delizia Pizza and Italian Restaurant
New York, NY
06.2022 - 09.2022
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

Business supply chain management

Niagara University

Skills

  • Independent
  • Strong organizational skills
  • Leadership skills
  • Tech-savvy
  • Collaboration
  • Adaptability
  • Fast learner
  • Friendly personality
  • Critical thinking
  • Office Management
  • Bookkeeping
  • Clerical Support
  • Scheduling
  • Mail handling
  • Meticulous and organized
  • Strategic Planning

Extracurricular Activities

09/2019 - 12/2019

I was a member of the Newman dance team, specializing in Jazz Funk, from September 2019 to October 2019. I consistently maintained a positive attitude and dedicated myself to perfecting my technique. I learned and performed choreographed routines for various holiday shows. Additionally, I participated in the Newman Field Hockey team, where I honed my memorization skills, developed teamwork and hand-eye coordination, and gained valuable experience in conflict management.

Certification

  • NYC Sexual Harassment Training

Accomplishments

  • Throughout my high school and elementary school years, I have been awarded various certificates and medals acknowledging my leadership capabilities

Volunteer Experience

In July 2018, I shadowed a Physician Assistant, assisting with paperwork and paying close attention to their approach. In May 2019, I volunteered at an ice cream social, ensuring the event ran smoothly and was well-organized. In July 2019, I hosted and volunteered for a carnival day at Ish Elementary School to raise funds for the graduating class. I was recognized for my organizational skills and learned patience, maintaining a positive attitude throughout. This experience also enhanced my problem-solving, client-first approach, and negotiation skills.

Additionally, in April 2019, I organized a "Girls Night" event at Ish Elementary School. This role helped me develop better communication and enthusiasm skills, improved my time management, and ensured that the event was enjoyable and efficient for all participants.

Languages

English
Native/ Bilingual
Urdu
Full Professional
Arabic
Limited
French
Limited
Spanish
Limited

References

References available upon request.

Timeline

Receptionist

Carnegie East Housing
06.2024 - 08.2024

Front Desk Intern

Optum clinic
06.2023 - 09.2023

Waitress

Delizia Pizza and Italian Restaurant
06.2022 - 09.2022

Salesperson

Applebee's Grill + Bar in times square
01.2021 - 01.2024

Cashier

Popeyes
01.2021 - 01.2023

Business supply chain management

Niagara University
Fajr Hafeez