Banquets Captain
Silver Reef Hotel Casino Spa
- Supervised banquet staff to ensure exceptional service and adherence to hotel standards.
- Coordinated event logistics, including setup, execution, and breakdown of functions.
- Trained and mentored new team members on service protocols and best practices.
- Collaborated with kitchen staff to optimize menu delivery and presentation for events.
- Monitored guest satisfaction during events, addressing concerns to enhance experiences.
- Developed efficient workflows for banquet operations, improving service delivery times.
- Implemented inventory tracking systems for banquet supplies, reducing waste and costs.
- Led pre-event meetings to align team objectives with client expectations for successful outcomes.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Streamlined event execution, leading to smoother operations and happier clients, by training new staff on banquet protocols.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.