Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fakhar Jilani

Abudhabi,UAE

Summary

Experienced portfolio manager with excellent client and project management skills. Action-orientated with strong ability to communicate effectively with technology, executive, and business audiences. Experienced professional with strong leadership and relationship-building skills. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Overview

17
17
years of professional experience

Work History

Operation Director

Cosmo Waste Transport
05.2016 - 03.2022
  • Directed all phases of waste management projects, from start to End
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Implemented a set of comprehensive tracking processes to monitor performance.
  • Strengthened company's business by leading implementation of Projects
  • Recommended process and systems improvements
  • Monitored timelines and flagged potential issues to be addressed.
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Coordinated meetings and decisions across internal departments and teams.
  • Boosted company revenue by more than 35%
  • Defined clear targets and objectives and communicated them to other team members.
  • Collaborated with the operation department
  • Assessed vendor services and maintained positive vendor relations.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Supervised the work of team members, offering constructive feedback on their work performance.
  • Implemented innovative programmes to increase employee loyalty and reduce turnover.
  • Hired and trained of staff.
  • Trained, coached and mentored staff to ensure smooth adoption of new programme.
  • Created new revenue streams through
  • Developed and rolled out new policies.
  • Worked directly with departments, clients, management to achieve result
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Managed procurement, inventory and warehouse operations.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Provided documentation of processes to comply with regulations and company policies.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Eased team transitions and new employee orientation through effective training and development.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Business Development Manager

Z&A Waste Management
03.2010 - 03.2015
  • Formulated custom business plans for incoming account managers.
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Created alternative business plans to improve customer relationships.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Achieved triple digit year-over-year growth in territory business base accounts.
  • Launched new sales training programmes to drive continuous profitability improvements.
  • Executed calling campaigns targeting direct end-user prospective accounts.
  • Negotiated prices, terms of sales and service agreements.
  • Networked and interacted with local, national and international associations to optimise industry connections.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
  • Quoted prices, credit terms and other bid specifications.
  • Led sales forecasting, market trend evaluation and segment strategies.
  • Organised focus groups to design the best marketing strategy for product offerings.
  • Strategised with sales team to prospect and qualify potential customers within assigned geographic territories.
  • Evaluated market trends and recommended marketing budget allocations to top management.
  • Maximised revenues in several programmes by implementing creative sales training techniques.
  • Managed the highest volume account in assigned territory.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Transport Manager

SHI SHI GENERAL TRANSPORT
04.2008 - 03.2010
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Trained, coached and mentored staff to ensure smooth adoption of new programme.
  • Developed and rolled out new policies.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Created new revenue streams through 
  • Hired and trained  of staff
  • Strengthened company's business by leading implementation of Projects
  • Increased profits by 60% in one year through restructure of business line

Marketing Manager

Prestige Chauffeurs
2006 - 2008
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximisation.
  • Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
  • Coordinated and participated in promotional activities and trade shows.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Travelled nationally and internationally to meet with customers and deliver clear company messages.
  • Analysed usage patterns to understand ways in which customers used company services.
  • Cultivated effective partnerships with Chuaffers, marketing, sales and customer support staff.
  • Directed and coordinated marketing activities and policies to promote services.
  • Analysed business developments and monitored market trends.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Worked with the communications team to drive internal promotion of company programmes, initiatives, guiding principles and mission.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Analysed third-party data and investigated new growth opportunities.

Area Manager

First Group (London Transport )
2002 - 2006
  • Forecasted manpower requirements based on daily workload and company targets.
  • Enforced the on-time services of Public transport to create exceptional customer experiences.
  • Maintained accurate fleet records and schedules.
  • Communicated all emergencies, delays due to weather and public transport schedule changes to customers and supervisors.
  • Redirected Public transport en route in response to customer requests.
  • Collaborated with third-party vendors to implement a new Transport system.
  • Established long-term customer relationships through prompt and courteous service.
  • Assigned and recorded Drivers numbers for jobs per shift.
  • Oversaw hiring and training of  new employees each quarter.
  • Led cross-department initiatives to develop and pursue cost reduction programmes.
  • Reported fleet-performance metrics and monthly costs reports to executive team.
  • Coordinated quarterly business reviews alongside senior management.

Customer Services Manager

Sainsburys
2001 - 2003
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed workflow to exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Devised and published metrics to measure the organisation's success in delivering world class customer service.
  • Scheduled staff shifts to cover peaks and lulls in customer enquiries.
  • Investigated and resolved customer enquiries and complaints in an empathetic manner.
  • Facilitated inter-departmental communication to provide effective customer support.
  • Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Strong leader of customer support staff.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handling time and productivity.
  • Maintained accurate records of overdue customer account activity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded promptly to enquiries and requests from prospective customers.
  • Effective liaison between customers and internal departments.
  • Solved unresolved customer issues.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Identified individual development needs with appropriate training.

Business Services Manager

Green Mountain Environmental Services
04.2022 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Spearheaded overhaul of company best practices to significantly increase staff retention rates.
  • Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Performed billing, collection and reporting functions for office generating over $Number annually.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

Education

Bachelor of Business Administration -

London College of Science & Technology
IIford UK
2007

Associate of Science - Computer Software Engineering (Diploma)

London College
London UK
2004

Secondary Education Exam - undefined

Bahiria College
Islamabad
2000

GCSE - undefined

Shiekh Khalifa Arab School
Abudhabi
1998

Skills

  • Procedure development
  • Start-ups and turnarounds background
  • Strategic planning
  • Six Sigma Certification
  • Contract review and recommendations
  • Multi-site operations
  • Dependable
  • Advanced problem solving
  • Employee relations
  • Dedicated team player
  • Negotiations expert
  • Project planning and development
  • Performance evaluations
  • Team building
  • Customer Relationship Management
  • Departmental Rapport
  • Strategic Vision
  • Financial Management
  • Lead Generation
  • Status Updates
  • Business Administration
  • Professional Relationships
  • Workflow Processes
  • Employee Motivation
  • Ethernet Switching
  • Inquiry Requests
  • Cross-Functional Communication
  • Data Collection
  • Staff Management
  • Social Media Promotion
  • Office Organization
  • Project Management
  • Process Improvement
  • Provider Enrollment
  • Employee Scheduling
  • Data Communications
  • Sales and Marketing
  • Recruiting and Hiring
  • Operational Leadership
  • Operational Efficiency
  • Operational Oversight
  • Strategic Initiatives
  • Training and Onboarding
  • Operational Improvements

Languages

English
Native or Bilingual
Arabic
Professional Working
Urdu
Full Professional

Timeline

Business Services Manager

Green Mountain Environmental Services
04.2022 - Current

Operation Director

Cosmo Waste Transport
05.2016 - 03.2022

Business Development Manager

Z&A Waste Management
03.2010 - 03.2015

Transport Manager

SHI SHI GENERAL TRANSPORT
04.2008 - 03.2010

Marketing Manager

Prestige Chauffeurs
2006 - 2008

Area Manager

First Group (London Transport )
2002 - 2006

Customer Services Manager

Sainsburys
2001 - 2003

Bachelor of Business Administration -

London College of Science & Technology

Associate of Science - Computer Software Engineering (Diploma)

London College

Secondary Education Exam - undefined

Bahiria College

GCSE - undefined

Shiekh Khalifa Arab School

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Fakhar Jilani