FAKHRUDDIN WAFAI
Sacramento,CA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach.
Overview
13
13
years of professional experience
Work History
Community Service Worker
California Hazara Community
02.2022 - 05.2023
- Provided social services to adults, children, and families within the local Dari/Pashto-speaking community, facilitating intercultural communication to help newly arrived refugees and community members understand state laws, rules, and regulations
- Assessed financial and housing situations, scheduled appointments with welfare departments and SSI offices, and offered appropriate resources based on identified needs
- Organized meetings with families via video and phone, offering guidance on available resources and support services
- Collaborative community-based services and resources to address the urgent needs of families and students.
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
Student Support Technician
Sacramento City College
01.2019 - 06.2020
- Assisted students with technical issues, including hardware and software installation, MS Office Suite activation, and troubleshooting Windows and Mac PCs
- Helped customers over the phone, by email solve their issues
- Performed scheduled and unscheduled maintenance on college-supported Windows and Mac computers, ensuring optimal performance and timely troubleshooting
- Helped students understand college policies, rules, and regulations and provided precise details about available resources accessible to all students.
Case Worker Assistant
Lao Family Community Development Inc
02.2018 - 03.2019
- Helped newly arrived refugees by coordinating airport pickups, managing the completion and submission of welfare documentation, and facilitating access to healthcare services, ensuring a smooth transition and integration into the community
- Scheduled appointments for individuals and families, connecting them to essential resources and healthcare facilities
- Organized and electronically scanned confidential documents, maintaining document integrity and confidentiality
- Conduct meetings to explain state laws, rules, and regulations.
- Built strong relationships with community organizations to increase resource availability for clients in need.
Interpreter/Cultural Advisor
Mission Essential Personnel (MEP)
11.2011 - 03.2013
- Delivered interpretation and translation services in compliance with official procedures during seminars, conferences, and meetings
- Coordinated appointments and visits between Tribal Leaders and Military Units, following established military guidelines and cultural rules
- Accurately translated military and non-military documents while ensuring all translations met regulatory standards and provided verbal interpretation during daily meetings from Dari to English
- Facilitated diplomatic collaboration between the Afghan population and NATO forces by encouraging collaboration with various NATO military units, ensuring all interactions conformed to relevant military regulations and cultural sensitivities.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Administrative Officer
DynCorp International
06.2010 - 10.2011
- Supported the operating manager and officials in daily operations, utilizing expertise in DynCorp methods, resource management, personnel, and equipment, while ensuring alignment with police department regulations and legal frameworks
- Conducted management analysis, procurement, contract administration, property and space management, and security oversight, ensuring compliance with applicable laws and departmental policies
- Led the translation team as a supervisor, ensuring the use of correct military and police terminology in all translation tasks, while managing administrative issues, leave requests, and project coordination in accordance with regulatory standards within law enforcement operations.
Education
Bachelor of Science in Business Administration - Management information System (MIS)
California State University (CSU)
Sacramento, CA05.2023
Associate Degree in Business Administration -
Cosumnes River College
Sacramento, CA01.2023
Skills
- MS Office
- Communications
- Customer service
- Development & Relationship
- Problem resolution on Organization
- Supervision & Building team
Projects
System Development Lifecycle (SDLC) Senior Capstone Project- CUS Sacramento, Worked with a real-life client who needed technology to be implemented for them business needs by using SDLC processes and agile methods. This capstone project began in the first semester of senior year and continued into the following semester. Conducted a needs analysis, crafted a systems design plan, and implemented the technology solution for the client in Spring 2023. (Courses: MIS 160, MIS 161)
Timeline
Community Service Worker
California Hazara Community
02.2022 - 05.2023
Student Support Technician
Sacramento City College
01.2019 - 06.2020
Case Worker Assistant
Lao Family Community Development Inc
02.2018 - 03.2019
Interpreter/Cultural Advisor
Mission Essential Personnel (MEP)
11.2011 - 03.2013
Administrative Officer
DynCorp International
06.2010 - 10.2011
Bachelor of Science in Business Administration - Management information System (MIS)
California State University (CSU)
Associate Degree in Business Administration -
Cosumnes River College
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