Summary
Overview
Work History
Education
Skills
Timeline
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Fakrul Islam

Brooklyn,NY

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest cashier with solid background in nice environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Popeyes Louisiana Chicken
07.2023 - Current
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Trained team members on cash register operation and cash handling.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated and logged store opening, closing, and shift changes.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Increased customer loyalty and retention.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier Manager

Halalify
11.2022 - 06.2023
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Monitored areas for security issues and safety hazards.
  • Launched quality assurance practices for each phase of development
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Optimized store sales by effectively cross-selling relevant products during checkout procedures.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Supervisor - Catering

Leonardo Royel Hotel Tower Bridge
11.2021 - 10.2022
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Monitored food preparation, production, and plating for quality control.
  • Secured new clients and accounts by analyzing and catering products to specific needs.

Education

MBA - MBA With Advance Practice

Ulster University
London, Uk

BBA - Business Management

The University of Comilla
Dhaka , Bangladesh
12.2018

Higher Scecoundery School Certificate - Business Studies

Milestone College
Dhaka , Bangladesh
01.2011

High School Diploma -

Bhalughat High School & College
Dhaka , Bangladesh
12.2009

Skills

  • Workplace Safety
  • Punctuality
  • Security Monitoring
  • Schedule Coordination
  • Deposit Preparation
  • Purchase assistance
  • Store opening/closing procedures
  • Time management strength
  • Cash Register Operation
  • Issue Resolution
  • Employee Training
  • Work Task Prioritization
  • Cleaning and sanitizing
  • Microsoft Office
  • Cash Management
  • Payment Processing
  • Team Management
  • Retail Operations
  • Account Invoicing
  • Cash Register Operations
  • Order Taking
  • Cash handling and management

Timeline

Cashier Team Lead

Popeyes Louisiana Chicken
07.2023 - Current

Cashier Manager

Halalify
11.2022 - 06.2023

Supervisor - Catering

Leonardo Royel Hotel Tower Bridge
11.2021 - 10.2022

MBA - MBA With Advance Practice

Ulster University

BBA - Business Management

The University of Comilla

Higher Scecoundery School Certificate - Business Studies

Milestone College

High School Diploma -

Bhalughat High School & College
Fakrul Islam