Falana Brown
Bossier City,LA
Summary
Skilled professional with several years of diverse experience. Detail-oriented leadership in maintaining smooth day-to-day functions and contributing to organizational growth and success.
Overview
14
14
years of professional experience
Work History
Leasing Manger
Homes of America
02.2023 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans to attract new tenants,
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs
Assistant Property Manager
City Gate
01.2021 - 01.2023
- Manage conventional multifamily properties
- Built strong rapport with vendors, contractors and residents
- Worked diligently on collections and property lease up
Assistant Manager
Block Property Management
03.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily payment reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Property Manager
Monarch Realty
01.2017 - 01.2019
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships
- Conducted regular property inspections and coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime
Assistant Manager
Vintage Realty Company
12.2015 - 01.2017
- Monitored payment intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
ITEX Property Management
01.2014 - 01.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily payment reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Property Manager
Trademark Property Management
01.2011 - 12.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships,
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants
Education
High School Diploma -
05-1996
Skills
- Resident Retention
- Compliance
- Customer Service
- Office Management
- Payment collection
- Decision-making
- Relationship building
- Monthly fee and payment collection
- Problem Solving
- Clerical skills
- Property management
- Social media marketing
Timeline
Leasing Manger - Homes of America
02.2023 - Current
Assistant Property Manager - City Gate
01.2021 - 01.2023
Assistant Manager - Block Property Management
03.2019 - 01.2021
Property Manager - Monarch Realty
01.2017 - 01.2019
Assistant Manager - Vintage Realty Company
12.2015 - 01.2017
Assistant Manager - ITEX Property Management
01.2014 - 01.2016
Property Manager - Trademark Property Management
01.2011 - 12.2013
Bastrop High - High School Diploma,
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