Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FALANTEENA SOONI

JACKSONVILLE,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

METRO. BY T-MOBILE
08.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Cashier

Krystal's Restaurant
04.2015 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
06.2017

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Customer Relations
  • Time Management
  • Team Building and Leadership

Languages

Arabic
Full Professional
Hebrew
Native or Bilingual
English
Full Professional

Timeline

Assistant Store Manager

METRO. BY T-MOBILE
08.2019 - Current

Cashier

Krystal's Restaurant
04.2015 - 08.2018

High School Diploma -

Sandalwood High School
FALANTEENA SOONI