Falaunda Williams
Clarksville,TN
Summary
Dedicated and motivated to bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to meet customer needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Environmental Technician
Winn Companies
07.2023 - Current
- Increased employee satisfaction with well-maintained restrooms, including replenishing supplies as needed.
- Ensured a safe workspace by addressing spills and hazards promptly.
- Completed inventory checks on cleaning supplies regularly, notifying management when replenishment was necessary .
- Maximized efficiency of cleaning tasks by effectively managing time and prioritizing duties.
Executive Housekeeping Manager
Holiday Inn
12.2021 - 10.2022
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
Executive Housekeeping Manager
Sleep Inn & suites
03.2021 - 12.2021
- Managed a team of seven housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Head/ Lead Housekeeper
Cumberland Hall Hospital
01.2018 - 07.2020
- Overseen a team of 6 employees on a day to day operation.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
Operations
CSC ServiceWorks
05.2012 - 08.2017
- Assisted operations manager with planning of routine operations and special projects.
- Facilitated effective communication between operations and maintenance teams, ensuring smooth daily operations.
- Kept business operations smooth and efficient by closely monitoring operations and revamping workflows.
- Organized office operations and procedures.
Assistant Property Manager
AAA Extended stay
03.2012 - 01.2015
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Front Desk Clerk
Guest House Inn
09.2008 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Property Manager
Self employed
01.2005 - 05.2008
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
No Degree - Social Work
Adelphi University
Garden City, NYHigh school diploma - Major Academics
Bronx Regional H.S
Bronx, NY01.1994
Skills
- Property inspections
- Communication
- Customer Service
- Hospitality
- Time Management
- Property Management
- Housekeeping Management
- Interviewing
- Office Management
- Administrative Experience
Certification
Driver's License
Additional Information
Personal skills: Excellent communication skills, and ability to work independently and efficiently with minimal supervision.
Strong attention to detail. Hardworking, time-orientated, and highly organized.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Environmental Technician
Winn Companies
07.2023 - Current
Executive Housekeeping Manager
Holiday Inn
12.2021 - 10.2022
Executive Housekeeping Manager
Sleep Inn & suites
03.2021 - 12.2021
Head/ Lead Housekeeper
Cumberland Hall Hospital
01.2018 - 07.2020
Operations
CSC ServiceWorks
05.2012 - 08.2017
Assistant Property Manager
AAA Extended stay
03.2012 - 01.2015
Front Desk Clerk
Guest House Inn
09.2008 - 06.2010
Property Manager
Self employed
01.2005 - 05.2008
No Degree - Social Work
Adelphi University
High school diploma - Major Academics
Bronx Regional H.S
Similar Profiles
Samantha MontgomerySamantha Montgomery
Customer Service Representative at Winn CompaniesCustomer Service Representative at Winn Companies
Carol BeerCarol Beer
Property OPS II at Winn CompaniesProperty OPS II at Winn Companies
Brionna WestBrionna West
Resident Services Coordinator at Winn CompaniesResident Services Coordinator at Winn Companies
Brionna WestBrionna West
Resident Services Coordinator at Winn CompaniesResident Services Coordinator at Winn Companies
Luis ColoradoLuis Colorado
Assistant Manager at ZaxbysAssistant Manager at Zaxbys