Falcon Fuhr-Kenyon
Houston,TX
Summary
Strong leader and problem-solver with over twenty-five years in the mortgage lending industry. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented and methodical and successful in assembling, auditing, and finalizing closing documentation for all residential loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Member Home Loan Credit Union
09.2021 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring, and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed LOS Administration and all Third-Party Vendors.
Closing and Secondary Manager
Member Home Loan Credit Union
09.2019 - 09.2021
- This position combined the next two job titles into one role.
Secondary Marketing Supervisor/Back-up Closer
Member Home Loan Credit Union
08.2013 - 09.2019
- Analyzed market trends and competitive intelligence to identify recent sales opportunities.
- Reviewed all lock requests for LLPA accuracy and profitability to company based on backend ratios.
- Locked loans with investors and within system.
- Delivered funded loans to investors warehouse bank and requested funding.
- Sold loans on both Mandatory, Best-effort and pools.
- Government Insuring.
- Transferred loans in MERS and FHA Connect.
- Cleared all investor conditions.
- Created TPO/Correspondent/Retail Rate sheets.
- Developed and implemented processes to improve operational efficiency and mitigate risk.
Closer/Funder/Doc Control Specialist
Member Home Loan Credit Union
04.2011 - 08.2013
- Managed pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained elevated levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Served as reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Identified areas for process improvement within closing department leading to enhanced efficiency, reduced errors, and cost savings.
- Handled complex real estate transactions adeptly, navigating challenging situations while maintaining client trust and satisfaction.
- Maintained checklists of required documentation and open issues affecting closings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Assisted clients in understanding complex mortgage documents by providing clear explanations of terms and conditions during closing process.
- Conducted thorough due diligence on property transactions, ensuring compliance with legal requirements and protecting client interests.
- Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Reviewed and validated details of loan applications and closing documentation.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Calculated, reviewed, and corrected errors on interest, principal and closing costs.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering valuable information about loan APR and repayment terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Office Manager
Med Crew Chiropractic Office and Spa
04.2009 - 05.2010
- This is listed to show previous job experience but is over ten years old and most skillsets transferred to Member Home Loan tenure or are no longer relevant
Operations Manager
SCME Mortgage Bankers
11.2005 - 11.2006
- This is listed to show previous job experience but is over ten years old and most skillsets transferred to Member Home Loan tenure or are no longer relevant.
Education
High School Diploma -
Central High School (Mott Adult High)
Flint, MI01.1985
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Staff Management
- Policies and procedures implementation
- Maintaining Compliance
- Schedule Management
Accomplishments
Most Valuable Person- Member Home Loan 2018 & 2021
General Skill Sets
- Systems: Calyx, Encompass, and MortgageBot (Worked as the Administrator for Encompass)
- Highly analytical and proficient at solving MAVENT issues and disclosing LE/CDs as required.
- Knowledgeable in Word, Excel, Office, Teams, FHA Connect, MERS, DU/DO, SimpliFile, and FNMA/FHLMC systems.
Certification
- Licensed Loan Officer - NMLS 2386208 since May 2023
- Texas Notary, valid until 07/2024
Timeline
Operations Manager
Member Home Loan Credit Union
09.2021 - 06.2022
Closing and Secondary Manager
Member Home Loan Credit Union
09.2019 - 09.2021
Secondary Marketing Supervisor/Back-up Closer
Member Home Loan Credit Union
08.2013 - 09.2019
Closer/Funder/Doc Control Specialist
Member Home Loan Credit Union
04.2011 - 08.2013
Office Manager
Med Crew Chiropractic Office and Spa
04.2009 - 05.2010
Operations Manager
SCME Mortgage Bankers
11.2005 - 11.2006
High School Diploma -
Central High School (Mott Adult High)
- Licensed Loan Officer - NMLS 2386208 since May 2023
- Texas Notary, valid until 07/2024
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