Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faldiela Petersen

Springfield Gardens,NY

Summary

Adept at enhancing patient well-being at Freedom Care, I leveraged medication organization and compassionate client care to improve client health outcomes. Skilled in care plan management and patient transportation, I consistently ensured safety and comfort, contributing to a 20% increase in client satisfaction. My proactive approach and dedication to continuous learning in healthcare set me apart.

Overview

19
19
years of professional experience

Work History

Home Health Aide

Freedom Care
Lake Success , NY
11.2022 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Front Desk Receptionist

Days Inn Hotel
The Bronx, New York
05.2016 - 08.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

Pharmacy Technician Assistant

Duane Reade Pharmacy
Manhattan, New York
10.2005 - 11.2010
  • Performed monthly inventories of all medications, tracked expiration dates and disposed of expired drugs accordingly.
  • Provided customer service by greeting patients entering the pharmacy, answering questions, responding to requests for information or assistance.
  • Prepared intravenous admixtures following established protocols under direct supervision of a pharmacist.
  • Inspected labels on prescription containers for accuracy before delivering them to customers.
  • Participated in continuing education programs to stay current on pharmacy laws and regulations.
  • Assisted in resolving billing issues between pharmacies, payers and insurers or other third parties as needed.
  • Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles.
  • Stocked shelves with medication and supplies; maintained cleanliness of work area.
  • Verified that prescriptions were accurate and complete prior to dispensing medication.
  • Processed insurance claims, collected payments from customers and reconciled cash register receipts at end of shift.

Education

High School Diploma -

Independence High School
Manhattan, New York
08-2003

Skills

  • Medication organization
  • Progress Documentation
  • Patient transportation
  • Behavioral Management
  • Care plan assessment
  • Care Plan Management
  • Meal Preparation
  • Light Housekeeping
  • Compassionate client care
  • Patient Transport
  • Patient Care
  • Medical Charting
  • Mobility support
  • Feeding Assistance
  • Vital signs monitoring
  • Documentation

Timeline

Home Health Aide

Freedom Care
11.2022 - Current

Front Desk Receptionist

Days Inn Hotel
05.2016 - 08.2020

Pharmacy Technician Assistant

Duane Reade Pharmacy
10.2005 - 11.2010

High School Diploma -

Independence High School

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Faldiela Petersen