Faleilelagi Brown

• Provided customers with reliable, enthusiastic and personalized customer service.
• Increased repeat business by delivering exceptional customer service experiences consistently.
• Greeted customers warmly to provide exceptional customer service.
• Coached call center staff through challenging customer service issues.
• Delivered outstanding customer service by addressing inquiries promptly and courteously.
• Delivered excellent internal and external customer service.
• Immediately brought critical issues to customer service manager for resolution.
• Provided exceptional customer service, resolving inquiries and issues on spot.
• Provided exceptional customer service to internal and external customers.

• Assisted in managing daily operations to ensure smooth store functionality.
• Coordinated staff schedules to optimize labor efficiency and customer service.
• Trained new employees on operational procedures and company policies.
• Monitored inventory levels, placing orders to maintain stock availability.
• Conducted regular audits for compliance with safety and operational standards.
• Developed promotional displays to drive sales and improve customer engagement.
• Resolved customer inquiries promptly, enhancing overall shopping experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Processed invoices and managed accounts payable, ensuring timely payments to vendors.
• Monitored inventory levels and conducted audits to ensure accuracy and compliance.
• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Posted daily receipts and payments in accordance with corporate protocols.

Cashier, making sure the store was well maintained.

Self owned