Faleisha Ferguson
Wilson,North Carolina
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. Methodical Tester with experience supporting product design and development by building comprehensive test plans and employing strategic resources. Strong background writing, executing and reporting test data. Dedicated to offering product insight throughout development and deployment.
Overview
17
17
years of professional experience
Work History
Tester
M, LLC
Raleigh, NC
01.2020 - 08.2022
- Support production operators in day-to-day quality control in various process steps
- Generate test data and reports, analyze and document test results in database
- Ensure availability and manage inventory of spare parts for test equipment
- Interact with supervisor to continually improve test equipment
- Create work instructions and maintenance schedules for test equipment
Customer Service Representative
Racks Inc Cleaners
Washington, NC
08.2018 - 08.2019
- Responsible for cleaning, pressing, ironing, mending and sewing a variety of different items, mainly clothing
- Open and/or close business-reconcile drawer, run and file daily reports
- Organize and plan cleaning schedule
- Provide excellent customer service and tracking skills to ensure items are not misplaced
- Hand-cleaning items using chemicals, solvents, bleach, detergents or other cleaning items to remove spots and stains
- Responsible for operating machines such as washers, dryers, dry cleaners and extractors.
Water Treatment Specialist, Motor Transport Operator
United States Army
04.2005 - 03.2019
- Perform the installation and operation of water purification equipment, manage water storage and distribution operations and activities, inspect facilities and food supplies for the presence of disease, germs or other conditions hazardous to health and the environment
- Operate wheeled vehicles to transport personnel and cargo, provide advanced mobility on and off the battlefield
- Train, supervise and lead soldiers
- Perform water quality analysis testing and verification
- Assist in water reconnaissance and site preparation
- Operate and maintain water treatment equipment valued at over $1 million
- Assist in setup of water treatment activity
- Safely transport and fill potable water and supplies to locations in the Middle East
- Operate all wheel vehicles and equipment over varied terrain and roadways
- Manage load, unload, and safety of personnel being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Identify, correct and report all vehicle deficiencies
- Prepare vehicle for movement/shipment
Inspection Operator
Prettl Appliance Systems
Washington, NC
08.2015 - 08.2017
- Responsible for ensuring products meets the established standards of quality including reliability, usability and performance
- Ensure products meet customer specifications
- Collect and compile statistical quality data
- Quality inspection, auditing and testing experience
- Strong computer skills including Microsoft Office
- Work independently and as part of a team
- Great attention to detail and analytical skills
- Efficient in time management and capable of multitasking
- Knowledge of tools, concepts and methodologies of QA
Medical Office Assistant
Williamsburg Podiatry
Williamsburg, VA
09.2014 - 03.2015
- Responsible for all day-to-day office duties, including opening and closing the practice
- Serve as the first point of contact with patients, greeting them and taking initial information
- Medical/Hospital Billing/Accounting
- Microsoft Office
- File Management
- Advanced Medical Terminology
- Medical Insurance Processing
- HCPCS/ Medisoft
- CPT Coding/ ICD-10-CM Coding
- Typing/Data Entry/Transcription
- Appointment Scheduling
- Online Claim Submission
Customer Service Representative
Faneuil Inc
Hampton, VA
02.2014 - 07.2014
- Provide excellent customer service
- Provide accurate information for Affordable Care Act
- Quality assurance and Data entry
- Answering incoming calls in a high-volume, multi-channel customer care center
Education
Health Administration
Everest College
Newport News, VANo Degree - Insurance Agent
NC Insurance
NC 05.2001 -
No Degree - Certified Scrum Master
Scrum Alliance
05.2001 -
Skills
Product tests
Reporting and analysis
Test scenario development
Selenium automated testing
Quality assurance
Continuous integration tools
Specification compliance testing
Good Telephone Etiquette
MS Office
Multitasking Abilities
Google Workspace
Decision-Making
Active Listening
Analytical and Critical Thinking
Data Entry
Critical Thinking
Problem-Solving
Timeline
Tester
M, LLC
01.2020 - 08.2022
Customer Service Representative
Racks Inc Cleaners
08.2018 - 08.2019
Inspection Operator
Prettl Appliance Systems
08.2015 - 08.2017
Medical Office Assistant
Williamsburg Podiatry
09.2014 - 03.2015
Customer Service Representative
Faneuil Inc
02.2014 - 07.2014
Water Treatment Specialist, Motor Transport Operator
United States Army
04.2005 - 03.2019
No Degree - Insurance Agent
NC Insurance
05.2001 -
No Degree - Certified Scrum Master
Scrum Alliance
05.2001 -
Health Administration
Everest College