Summary
Overview
Work History
Education
Skills
Timeline
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Falen Hayden

Louisville,KY

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

8
8
years of professional experience

Work History

Registered Nurse

Owensboro Health Regional Hospital
03.2025 - Current
  • Administered medications and monitored patient responses to ensure safety and compliance with treatment plans.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
  • Conducted patient assessments to identify mental health needs and report changes in condition to healthcare providers.

Registered Nurse

Owensboro Health Regional Hospital
11.2024 - 02.2025
  • Prepares clients discharge by reviewing and amplifying discharge plans: coordinating discharge and post discharge requirements.
  • Working effectively with multidisciplinary teams
  • Maintained accurate patient records in electronic health systems for quality assurance and compliance.

Registered Nurse

River Valley Behavioral Health
08.2021 - 11.2024
  • Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Provided emotional support and crisis intervention for patients experiencing acute psychiatric episodes.

Registered Nurse

Dr Ross Urology
10.2022 - 03.2024
  • Ability to prioritize and multitask in high paced environment with good organization skills
  • Takes patient calls requesting prescription refills, test results, and other inquiries.
  • Manages own time to accomplish direct/indirect care in a cost affective manner

Registered Nurse

San Diego County Psychiatric Hospital
09.2020 - 04.2021
  • Administered medications and treatments according to established protocols and best practices.
  • Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
  • Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.

Restaurant Hostess

Valentina's
08.2020 - 09.2020
  • Greeted and seated guests efficiently, enhancing overall dining experience.
  • Managed reservation system, optimizing table turnover and guest satisfaction.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Server

Bar Louie
06.2018 - 09.2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.

Seasonal Worker

Victoria Secret
10.2017 - 01.2018
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - Nursing

Western Kentucky University
Bowling Green, KY
05-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule

Timeline

Registered Nurse

Owensboro Health Regional Hospital
03.2025 - Current

Registered Nurse

Owensboro Health Regional Hospital
11.2024 - 02.2025

Registered Nurse

Dr Ross Urology
10.2022 - 03.2024

Registered Nurse

River Valley Behavioral Health
08.2021 - 11.2024

Registered Nurse

San Diego County Psychiatric Hospital
09.2020 - 04.2021

Restaurant Hostess

Valentina's
08.2020 - 09.2020

Server

Bar Louie
06.2018 - 09.2019

Seasonal Worker

Victoria Secret
10.2017 - 01.2018

Bachelor of Science - Nursing

Western Kentucky University

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