FALEN SUTCH
Mansfield Center,Connecticut
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
5
5
years of professional experience
Work History
Service advisor
Vernon Volkswagen
06.2024 - Current
- Advised customers on recommended services and repairs, resulting in high customer satisfaction.
- Collaborated with technicians to ensure accuracy and quality of repairs.
- Collaborated with parts department and sales department on deals and sales of repairs and service.
Lead counselor
Parks and Recreation
01.2023 - 06.2025
- Directed children on and off the bus.
- Prepared snacks.
- Scheduled and planned activities everyday.
- Substitute for director.
Floater teacher
Discovery Zone Learning Center
06.2022 - 01.2023
- Assisted each classroom during schedule changes.
- Taught life skills.
- Diaper changes.
- Prepared meals and snacks for each child.
Front end associate
Price Chopper
11.2020 - 02.2022
- Assisted customers with shopping needs.
- Maintained a clean work environment.
- Product knowledge.
- Tagged shelves and products.
Education
High school diploma -
Edwin O. Smith
Mansfield, CT06.2021
Skills
- Computer: Google drive, Google docs, Google sheets, Microsoft office, Smartsheets, Mykarma, Dealerbuilt
- Soft skills: Critical thinking, time management, collaboration, communication, organization
- Customer service
- Workflow management
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Service estimates
Timeline
Service advisor
Vernon Volkswagen
06.2024 - Current
Lead counselor
Parks and Recreation
01.2023 - 06.2025
Floater teacher
Discovery Zone Learning Center
06.2022 - 01.2023
Front end associate
Price Chopper
11.2020 - 02.2022
High school diploma -
Edwin O. Smith
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