Falesha Johnson

Provide customer service support after funding authorization has been issued. Duties include but are not limited to responses as needed via phone and email to fulfillment companies, funding sources, title companies, originators, sales account executives, corporate accounting, and senior management as it pertains to post closing, lender paid proceeds and investor purchase issues.

Responsibilities:

• Assist/Prepare reconciliation for loans when investor purchase wire and investor PA is received as indicated in ready for processing status on the Outstanding Purchase Report
• Process loan purchase proceeds to lenders daily via Nacha file upload (first batch by 9am with subsequent uploads until prior day purchases are released.)
• Process any ACH lender MOR loan shortage debits and credits from previous day with Nacha upload
• If needed, review and process any ACH Returns & Overdrafts
• Process incoming proceeds on Transfer Docket
• Review Lender Deficit Report for collection and/or escalation
• Process new customer MOR account requests received from Sales by logging proceeds transfer mechanism in lender profile to ach or wire and requesting new account from MOR bank.
• Process new bank account openings by updating FUEL customer profile and updating account information in FUEL CHECKS. If the mechanism is ach, send a test ach to the lender.
• Process any bank account closures as requested by Sales by emailing MOR bank, updating lender Deposits profile, and deactivating account in FUEL Checks.
• Review/Decline/Approve any FUEL submitted refinance and warehouse payoffs.
• Process lender paid/collected principal pay downs internally and with Funding Sources
• Process daily each funding source loan return wire fees with bank transfer
• Process any needed additional funds to lender via wire/ach with attached bank transfer.
• Process any purchase overages back to the investor as needed.
• Transfer funds received in error to correct funding source

Back up to Warehouse Curative and Reconciliation Specialist

Responsibilities:

• Monitor daily report of original Notes
• Answer emails and/or calls from the custodial team regarding collateral issues that pertain to the Note, allonge or signed doc package for investor delivery.
• Follow up with original Note returns for unsaleable loans and discuss with AE and Senior.
• Check Outstanding Purchase Report for any reconciliations to be completed, and checks sent, where funds deposited the previous day.
• Pull funding source payment registers from the previous day to confirm additional loans were not added from the last register processed.
• Request purchase advice from originators/fulfillment companies when investor wire is received but unidentified.
• Monitor funding source payment registers and pull throughout the day updating the funds received tab as needed.
• Assist originators on purchase issues, including distribution of additional funds sent to lenders after loan purchase by investors.
• Cross train and assist the Wire Team with daily functions as needed.

Managed daily financial functions in collaboration with senior management and corporate accounting team. Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current. Drafted treasury reports to support management decision-making needs.

Responsibilities:

• Review Financials on daily Transfer Report to ensure Recons were processed correctly
• Complete Online Banking Transfers for previous day purchased loans at all funding sources
• Process ACH lender MOR loan shortage debits and credits from previous day
• Process ACH payments for Lender proceeds for previous day purchased loans-12pm and 2pm cutoff
• If needed, review and process any ACH Returns & Overdrafts
• Process loan return wires and process return wire fees
• Run End of Day Account Report and balance 10 accounts per day
• Set up new customer proceed transmission options: ACH, Wire or Check
• Manage new customer MOR accounts and the closing of inactive customer MOR accounts
• Review the INACTIVE list of lenders and confirm that all bank accounts have CLOSED.
• Review digital check software docket for aged lender checks not printed/deposited
• WEEKLY: Review Lender Deficit Report for collection escalation
• TUESDAYS – Pay down loans over 60 days with funding sources
• MONTHLY - Process Month End bank account balancing
• MONTHLY - Pre-Month End scrub report on the 28th
• MONTHLY - Month End Corporate accounting reporting
• AS NEEDED - Prepare and distribute lender refinance and warehouse payoffs
• AS NEEDED - Process lender paid/collected principal pay down internally and with funding sources
• AS NEEDED - Transfer cash as needed and requested by WIRES DEPT for cash advances
• BI-WEEKLY: review of the Customer Status report – Active Lenders with shortage accounts. Determine if an account still needs to be marked as “shortage” or if there are accounts missing in the Prior Day report.
• BI-WEEKLY: Send a list of ACTIVE NON PRODUCING lenders to the AE's and ask them to confirm that bank accounts should be kept open for future use.

Software Testing

• AS NEEDED - New software development requests for all treasury processes to improve reporting and efficiency

Treasury Reporting & Reconciliation

Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail. Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.

Responsibilities:

RELATING TO TRUST WIRE:

• Wire Approval – wires are approved as soon as entered (or as soon as confirmation email is received) in the bank site for quick turnaround.
• 2nd Advancement Process – completed at 4:30-5:00 pm each evening
• Line of Credit Payoff wires – completed the following morning when loans are deposited from the 2nd advance process at given funding source.
• Line of Credit account reconciliation – completed each day with other banking source reconciliations as part of the transfer process.

RELATING TO LOANS PURCHASED BY INVESTORS:

• Request purchase advice from originators/fulfillment companies when investor wire is received but unidentified.
• Prepare/Oversee reconciliations for loans when investor purchase wire and investor PA is received.
• Issue FUEL Checks to originators for reconciled loans.
• Resolve purchase issues by contacting appropriate parties to resolve.

RELATING TO MONIES ASSOCIATED WITH LOANS:

• Daily transfers of monies relating to purchase proceed checks issued the prior day per the Purchased Loan Transfer Procedure manual.
• Handling of additional funds received from investors including issuing checks to originators. Update loan comments with all actions taken including check number issuance for additional funds sent to the lender.

GENERAL ACCOUNTING :

• Reconciliation of corporate bank accounts daily after daily transfers have been done
• Reconciliation of Lender Shortage Accounts- every account should be reconciled quarterly
• Reconciliation of Lender MOR Accounts – every lender account should be reconciled quarterly
• End of Month Corporate Accounting Reconciliation – to be done by the 5th of the next month.
• Sweep accounts to funding source operating as needed for shortages and lender proceed wires
• Sweep cash accounts to Operating

RELATING TO BANKS:

• Monitor/Process Positive Pays
• Set up new bank accounts, close bank accounts when applicable
• Resolve deficits.

RELATING TO LOAN FUNDINGS:

• Manage E-Close Process

Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.

Responsibilities:

• Maintained open communication with lenders, brokers and borrowers.
• Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
• Managed high-volume wire transfer requests approximately 100 efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
• Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
• Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
• Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.